Administrative Assistant Customer Service
Resume:
BRUENETTA DEBLAW
********@*****.***
SUMMARY
Customer Service oriented with more than 15 years of experience. Core competencies include exceptional interpersonal skills with internal and external clients, excellent communication and problem resolution capabilities. Handles tasks with accuracy, efficiency, and ethics. A leader with strong organizational abilities that strives to meet and exceed set goals and agendas.
WORK EXPERIENCE
AIG Houston, TX 06/2016-Present
Sr. Implementation Analyst
Partner with internal/external clients such as Plan Administrators, Financial Advisors, Payroll Vendors, etc. to set up or revise defined contribution plans and perform maintenance across all product platforms
Processes plan maintenance on various data processing/informational systems
Coordinates and resolve file testing with clients and/or third party financial services of payroll files
Tests systems to ensure plan/participant level operations meet groups’ plan requirements
Proactively resolve remittance discrepancies for client files and retirement plan set ups through escalation or through self-initiative.
Responds accurately and timely to assigned requests within established timeframes
Engineered Construction Specialists Houston, TX 06/2015-06/2016
Office Manager
Develop and implement new administrative systems for managing projects
Organizing, writing, and distributing reports and invoices to outside vendors with job site information.
Liaison between the clients, banks, contractors, consultants, and inspectors to facilitate site visits
Maintain and track progression of all outstanding jobs to report/resolve to various sources
Reconciled and collected outstanding invoices to maintain/minimize costs and expenses and disbursement of payments to contactors
US Census Bureau Houston, TX 05/2011- 08/2015
Field Representative
Collect and report confidential data via home visits and telephone interviews
Conduct surveys and evaluate findings for statistical reporting for use by public and private sector
Use of strong interpersonal skills in being a liaison between communities and the federal government to communicate, inform, and persuade for survey participation
Establish and maintain relationships within the community to build continuous and reliable resources.
Gilbane Construction Spring, TX 01/2015- 05/2015
Administrative Assistant
Collected payroll information and input time sheets
Compiled, reported, distributed status reports companywide of daily operations for management
Stay abreast and informed of all operational changes to ensure projects were moving forward
Created/updated Excel spreadsheets and Word documents for architects, engineers, and construction staff
US Census Bureau Houston, TX 05/2010- 08/2010
Team Leader
Trained enumerators on procedures via classroom and on-the-job training
Supervised staff of 15-20 on a daily basis and managed distribution of work and payroll
Followed up on refusals and resistant respondents to encourage participation through ethical reasoning, sound judgement, and interpersonal skills.
AIG American International Group Houston, TX 06/1991- 05/2007
Client Service Professional
Project Management- input/test transactions to implement new operational system that required a high capacity to identify system errors and analyze information to create solutions to produce expected results.
Team Lead-trained new employees, identified and resolved processing errors internally and with the bank. Reconciled and initiated corrective action for general ledger out of balances within the department and/or with the lockbox bank.
Key communicator for working with agents, consultants, and account managers to apply high dollars funds into client's accounts same day.
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