LAURA CARLSON

Kings Mountain, NC 812-***-**** aduf6e@r.postjobfree.com

EXPERIENCE

CAULIPOWER – Encino, California

Office Coordinator June 2021 – November 2022

Supported teams with various administrative tasks (email correspondence, scheduling meetings via Microsoft Outlook Calendar, Teams or Zoom for CEO, Operations Managers, etc.)

Monitored office supplies/shipping materials, replenished as needed

Created and shipped packages of product and/or swag for influencers, VIP clients, and media outlets

Assessed merchandise inventory and fulfilled web-store orders via Shopify

Shipped innovation samples to C-Level Executives with time sensitivity and discretion

Responded to customer inquiries and concerns via website live chat, and email

Monitored Re Amaze, Amazon Seller Central, BazaarVoice; evaluated and problem-solved customer complaints and reviews

Onboarded and off-boarded team members

Worked with vendors to create marketing items

California Pools, Inc. San Clemente, California

Executive Assistant February 2017 – February 2020

Assisted and reported to the CEO & President

Answered all incoming calls, set up consultations with prospective clients, responded and resolved customer complaints, directed all inquiries to the proper departments

Coordinated and organized company events; meetings (company, executive and franchise), award banquets, annual rewards trips with guests visiting international locations (including all meals, hotel, and excursions)

Consistently coordinated and tracked company calendar appointments and meetings

Filed, digitized, tracked inventory, and ordered all office supplies

Supervised Internal Resource Distribution (i.e., Web Store, Inventory, Hiring

Processes, etc.)

Administered company email accounts and onboarded all new employees

Franchise onboarding – received Franchise Agreement, Addendum, DBA, Entity,

Contractor’s License information and all required contracts for each new office across the country

Worked closely with insurance agents and brokers to determine if all Franchise insurance is compliant

Completed semi-annual Franchise Audits

Overseen Home Improvement Salesperson license renewals for California Contractor’s State License Board

LCphotoArt LLC. Evansville, Indiana

Owner/Photographer June 2012 – February 2017

Founded photography business aimed at providing professional, artistic sessions

Creative visionary behind all photography, defining and recommending solutions for customer’s imagery needs

Utilized Adobe Lightroom and Photoshop image editing software to provide memorable photographic images

Maintained billing and customer accounts for photo lab printing and archived images as needed

Hired and trained two Assistant Photographers and two Hair and Make Up Artists to assist with sessions as needed

Managed business marketing, advertisement, and all social media accounts

Built and maintained the business website, photographic galleries, and web store

Fulfilled web and gallery orders

Worked with Graphic Design Artists and publishing companies to produce cover art for Young Adult Novels

EDUCATION

Ivy Tech Community College Evansville, Indiana 2012 – 2014

General Studies

University of Southern Indiana, Evansville, Indiana 2015 – 2017

Bachelor of Science - Photography; GPA 3.7

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