Customer Service Expert

sophia shore

***************@*****.*** / 407-***-**** / Apopka, Florida

Summary

I am a high energy worker always excited to greet and interact with the guests. I am familiar with handling simultaneous tasks, ensuring that

all of the customers are having a great experience. I maintain a positive upbeat attitude in all situations given to me. I have great

communication and problem solving skills. I look forward to going to my job and providing our guests with the best possible experience.

Experience

server

Metro Diner • Altamonte Springs, Florida

03/2021 - Present

At this job I served breakfast, lunch, and dinner to many guests. I am capable of keeping a clean environment while giving attentive, exceptional service even during rushes. I have experience expediting food to tables as well as upselling and making great recommends to guests.

hostess

GATORS DOCKSIDE • apopka, FL

09/2020 - 02/2021

At this job I greeted all the guests coming in, it is one of the most important interactions with them, as it makes a great first impression. I ran the hostess board to keep proper rotations so all the servers are getting tables evenly. I was in charge of the phone, answering questions, and taking to-go orders. I put the orders I took over the phone into the system, as well as walk-in orders, and online orders (through website, doordash, uber, etc) When the guests arrive I check over their orders with them to ensure it is perfect and get them cashed out. cashier

PDQ - People Dedicated to Quality • Altamonte Springs, Florida 08/2019 - 09/2020

This was a great first job for me. Here I learned the best way to react in given situations. I worked as a cashier for the guests that come inside, as well as taking orders at the first window. Also working the second window, I have experience in putting food in the correct bags. I learned how important it is to make the guest have a wonderful first impression so that they have an amazing experience and want to come back. At this job I also brought food out frequently to the guests and bussed the tables.

Skills

skills

I am very good when working on a team, all coming together to work towards a higher goal. However I am great when working independently. I understand the importance of balancing your socialization at work and the effort to complete accountable communication leadership

determined problem solving

the job successfully. It is

important to enjoy the people you work with, making the workplace somewhere you look forward to going to, as well as making conversations with the guests so that they enjoy their time while visiting. However getting the job done is something that should always be put first. I have much experience with working in a fast paced environment under pressure. When it is slow, there is always organizing or cleaning that can be done.

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