Service Representative United Nations

ANTHONY FRANGIEH

Jbeil, Lebanon – ** October ****

Tel +961-**-******

***************@*******.***

EDUCATION

LEBANESE UNIVERSITY Tripoli, Lebanon

BA in Marketing 2008-2012

COLLEGE DE LA SALLE - KFARYACHIT Zgharta,Lebanon

General Sciences 2007

EXPERIENCE

DOHATNA HOSPITALITY FIFA WORLD CUP – QATAR 2022

Front of House Manager- Match Private Suites November 2022-December 2022

• Developed my customer service skills by dealing with VIP guests

• Developed my managing skills by leading a big team of different nationalities

• Developed my time management skills to attend tight schedules

BEANS&CREAM Byblos, Lebanon

Managing Partner January 2021-March 2022

• Beans&Cream is an American Coffee Shop where the finest coffee and desserts are served.

• Developed my managing skills by organizing staff schedules and assigning duties.

• Developed my operational skills by handling the operation from A to Z.

ALLIANZ Beirut, Lebanon

Unit Manager January 2017-Present

● As an international financial services provider, Allianz offers over 86 million customers worldwide products and solutions in

insurance and asset management.

● Developed my knowledge in all kinds of non-life insurance.

METLIFE Beirut, Lebanon

Consultant February 2014-December 2016

● Metlife is a leading life insurance company with an estimated 100 million customers worldwide.

● Developed my sales skills and techniques especially by selling intangible plans ( life insurance..) in the Lebanese Market

ALFA Beirut, Lebanon

Customer Service Representative July 2012-January 2014

● Developed my communication skills especially by dealing with difficult customers

● Developed my knowledge in telecommunication field

A.S. COMPANY Zgharta, Lebanon

Sales Representative January 2011-June 2012

● Sold all types of IT products and accessories in North Lebanon market

● Worked on introducing new products to the customers

● Was introduced to the market closely due to these 18 months of work

WAZNAT FOUNDATION Beirut, Lebanon

Leadership School 2010-2011

● Leadership Skills

● Negotiation Skills

● Conflict Resolution

● Body Language

● Communication Skills

● Team Building

● Time Management

● Dealing with Difficult People

LAU / UNA-USA Byblos/Beirut, Lebanon

LAU Model United Nations – Global Classrooms 2006

● The UNA-USA began Global Classrooms to introduce school students to pressing international issues and the work of the

United Nations.

● In Model UN, participants role-play as ambassadors from UN member states, researching their country’s position on a host

of global issues. Student “delegates” write position papers, negotiate with others, address committees through speeches and

caucusing, and navigate the UN’s rules of procedure.

ADDITIONAL INFORMATION

● Languages Spoken ( read, and written): Arabic – French – English

● Advanced in Computer Skills ( Microsoft Word, Excel, Powerpoint….)

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