Customer Support Technical

Ronald Fall

Carmel, Indiana 317-***-**** *********@*****.*** LinkedIn hppt:www.linkedin.com/in/ronald-fall-06b92713/

Program Management Project Management

Consultative Sales Product Engineering Research and Development Cross-Functional Team Leadership Career Profile

Transformational product leader offering strong performance in all aspects of product and sales engineering. Proficient in leading large-scale project management for product development and launch efforts across the consumer, industrial, chemical, water, and petro-chemical markets. Conducts high-level customer facing, onsite sales consultations and provides advanced direction for research, design, materials/equipment selection, testing, and production support efforts. Delivers critical technical support to distribution network and sales teams along with OEM accounts. Passionate about driving world-class integrated solutions that exceed corporate objectives and encourages long-term business growth.

Core Competencies

Strategic Planning and Project Management

Sales Engineering/Consulting and Business Growth Drivers

Product Positioning, Roadmaps, and Launches

Product Life Cycle Management

Budget/Financial Management and P&L

Customer Support and Relationship Management

High-Impact Presentation Development and Delivery

Technical Support and Service

Professional Experience

eXp Realty

Carmel, Indiana

Realtor (2020 – Present)

Provides guidance and assist sellers and buyers in marketing and purchasing property for the right price. Self Employed

Engineering Consultant (2018 – Present)

Providing contract consultation and provided support on new product initiatives for various clients and OEM’s accounts. Key Contributions and Accomplishments:

Provided technical support and advice on product design which reduced the development time cycle and addressed design issues as well as input on sales related issues. Parker Hannifin Corporation

Indianapolis, Indiana

Senior Principal Engineer (2013–2018)

Led the commercialization team, overseeing product development and launch initiatives. Served as lead engineer with OEM accounts, providing technical support and account management throughout process. Provided key technical support to sales and marketing teams, consulting on numerous customer facing field applications, and to the distribution network on application

-related issues.

Key Contributions and Accomplishments:

Realized an additional $1.3M in revenue by providing exceptional field support, resulting in new business or retention of existing business accounts.

Generated $750k in revenue by leading the product development initiatives for three key product offerings.

Secured $500k in additional revenue by providing advanced support to OEM initiatives.

Reduced number of SKUs by 18% through the effective leadership of a complexity reduction initiative; successfully identifying commonalities between components.

Management of Product Life Cycle process which involved defining all requirements, establishing evaluation process and evaluation of testing results.

Chief Engineer III (2003–2013)

Transitioned to team leader and technical expert after management team relocated to California following a company acquisition. Focused on new product development and technical support to the sales/marketing team and the distribution network. Delivered key technical support to various groups/divisions and served on multiple filtration teams. Oversaw all intellectual property and product liability issues for the division.

Key Contributions and Accomplishments:

Earned the company’s annual ‘Best Mouse Trap’ award for design innovation on a new endoscopic fluid processing unit.

Led over 12 cross-functional product launch teams including representatives from various operations including design, manufacturing, procurement, marketing, sales, quality, and applications.

Led Engineering Kaizen teams that focused on reducing cost within the products and processes.

Entrusted to serve as lead for delivering technical presentations at trade shows and corporate functions.

Built/maintained numerous high-level relationships with key suppliers in support of the divisional procurement efforts.

Delivered comprehensive product launch sales training for the domestic and international distribution network. Divisional Engineering Manager (1998–2003)

Promoted to oversee and manage the product and manufacturing engineering functions, across two facilities, including collaborating with the sales and marketing teams on road map development for new products. Accountable for P&L, budget management, staffing, policies, procedures, and all standard practices within the department. Key Contributions and Accomplishments:

Successfully developed the first set of ISO standards for the division engineering group.

Reduced overhead cost by 25% by providing critical engineering support for the reorganization of the division including the closing of facilities and relocation of the divisional headquarters.

Instrumental in developing the first new product roadmap that provided vision on future growth initiatives.

Played key role in the development of two new products, with capital expenditure of $2.5M, collaborating with five members of the product engineering and manufacturing teams to complete within 18 months.

Led a staff of five engineers and three technicians with full oversight of a $1.5M budget.

Patents

Keyed Bag Assembly (Pending) US20170165596A1

Filter and Filter Assembly: Provisionary Patent: 62/838400

Compound Layer Resin Bonded Filter Cartridge: No. 5,639,370

High Capacity Depth Filter Bag: No. 7073670 & 7175030

Replaceable Filter Cartridge: No. 8236176

Integral Filter Compression Seal No. 9604856

Publications

Enhancing Safety of Tap Water with Point of Use Filtration, Water World, 2015

High Viscosity Fluid Processing, Adhesive & Sealants, 2005

Evolution of the Storm Water Filtration Market, American Filtration Society Conference Proceedings, 2003

Green Approach to Keep Water Clean, World Superyacht Review, 2003

Zero Discharge, American Filtration Society, 2001

Awards

Dorr Award for Innovation

Outstanding Young Hoosier Award

Parker Hannifin Corporation – Best Mouse Trap Award

Education

Bachelor of Science in Industrial Technology / Business Administration Ball State University, Muncie, Indiana

Ronald Fall / Page 2

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