Store Associate
Resume:
NILE
WINTERS
*******@*******.***
Upper Darby, PA 19082
Friendly and hard worker with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Versatile, hardworking, and driven to improve productivity and customer relations with attention to detail and a professional demeanor.
PROFESSIONAL SUMMARY
Lidl US - Store Associate
Clifton Heights, PA • 03/2022 - 11/2022
GameStop - PA - Senior Guest Advisor
Springfield, PA • 12/2021 - 02/2022
WORK HISTORY
Used POS system to process sales, returns, online orders and gift card activations.
•
Worked with loss prevention in monitoring shopper
behavior.
•
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
•
Answered questions about store policies and addressed customer concerns.
•
Informed customers of current store promotions to
encourage additional sales purchases.
•
Stocked merchandise, clearly labeling items and
arranging according to size or color.
•
Opened, shelved and merchandised new products in
visually appealing and organized displays for optimal sales promotions.
•
• Working in a fast paced busy environment
Ensuring the customer is respected and that transactions are handled smoothly
•
Inspecting/testing pre-owned gear ensuring they are functional
•
Ensuring the floor is properly stocked with distribution loads from the warehouse
•
SKILLS
Exceptional Communication
Skills
•
• Training
• Critical thinking
• Customer Service-oriented
• Attention to detail
• Answering incoming Calls
• Sales
• Shipping and Receiving
• POS Systems
• Cash Handling
• Store Merchandising
• Cleaning
• Cash Register Operation
• Packaging
Retail Transactions
Processing
•
Temple University
Philadelphia, PA
Bachelor of Arts: Media Arts
Upper Darby High School
Upper Darby • 07/2018
EDUCATION
High School Diploma
The Putney School
Putney, VT
Course: Filmmaking, Creative
Writing
The Putney School
Putney, VT
Course : Songwriting, Fashion
Design
Outward Bound Certificate
(received 2015)
CERTIFICATIONS
Saxbys Rittenhouse - Barista/Host
Philadelphia, PA • 08/2019 - 03/2020
Panera Bread - Associate Trainer
Havertown, PA • 08/2017 - 08/2018
Counting the register tills and ensuring the store's safe is at its proper amount at the end of the shift.
•
Resolved guest complaints and followed up to confirm guest satisfaction with solution.
•
Anticipated guests' needs, responded promptly and
courteously and acknowledged each guest during busiest of times.
•
• Working in a fast paced, volatile environment
Respectfully talking to customers ensures they have the most positive experience possible
•
Writing on cups, while also assisting in making drinks alongside the barista
•
• Brewing coffee at various different ratios.
Recommended products based on solid understanding of individual customer needs and preferences.
•
Monitored supply levels at counter and maintained
customer areas to meet typical demands.
•
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
•
• Controlled line and crowd with quick, efficient service. Made and served brand-specific café beverages with focus on speed, quality and consistency.
•
Conducted assessments of employee understanding and performance
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Restocked the communal fridge, maintained the dining area and took out the trash
•
Assisted senior administrative professionals with daily work tasks
•
Answered telephone inquiries from clients, vendors, and the public
•
Greeted customers and visitors in-person and via
telephone calls
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Kept the dining areas clean and neat to give customers a positive impression of the company.
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Assisted in monitoring trainee performance to identify gaps in training.
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Philadelphia Wooden Boat Factory - Crew Member
Philadelphia, PA • 07/2015 - 08/2015
My daily work tasks would include sharpening
woodworking tools such as chisels, and/or planes
•
My tasks were to also restore said tools to an improved state by removing rust.
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ADDITIONAL INFORMATION
Working in a fast paced busy environment. Ensuring the customer is respected and that transactions are handled smoothly. Performing freshness checks on
produce/meat/fish products. Packing out product loads from the warehouse (back stock or live loads). On the cashier register handling customer goods and checking them out within a fast and efficient time frame. Pushing carts in front of the store, removing the trash inside as well. Working together with coworkers to handle close down tasks for the store.
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AFFILIATIONS
• Summer Search (alumni)
• Let's Get Ready (alumni)
Contact this candidate