Nevin Powell

Orlando FL *****

310-***-****

aduf2e@r.postjobfree.com

Objective To obtain a managerial position in a health care related company, to apply the over thirty years of health care experience I have obtained. A desire to demonstrate my ability to make sound decisions and produce measurable results, in an environment where the highest respect is always given to the patients/clients.

Experience Director of Volunteer and Displaced Outreach – 2020 – Present

Unity Fellowship Jamaica Ministries

Recruit and train volunteers (medical doctors, dentists, nurse practitioners, nurses, volunteers) for medical mission in Jamaica; Field calls for safe housing from displaced individuals in Jamaica; Coordinate intake, assessments and advocacy for displaced individuals; Coordinate medical and mental health treatment, along with vocational training for displaced individuals who have been accepted in the safe house; Coordinate employment opportunities for displaced individuals who have completed the vocational training at the safe house; Collect data for grant funding and for the government for their education and assistance.

Engagement Specialist Supervisor – 2018 – 2021

Ontrak Inc., Los Angeles, CA

Listened to recorded calls daily and provided immediate feedback to the agents; conducted biweekly huddles to provide updates to the team; Hired, onboarded and trained new team members; analyzed data and provided trends and weekly reports to the manager; Handled escalated calls and emails; Managed weekly and monthly goals with each team member; Provided monthly 1:1 with all team members to offer coaching and mentorship to meet and exceed KPIs; Active participant in supervisors’ meetings to share best practices.

Engagement Specialist – 2002 – 2018

Ontrak Inc., Los Angeles, CA

Exceeded daily call tasks; Act as a resource for team members; Provided feedback during team meetings; Report member’s trends to leadership; Made clinical recommendations utilizing my twenty-five years of health care experience; Treated each member with the utmost respect, at all times remembering their value.

Site Manager – 1997 - 2002

CITA Inc., Los Angeles, CA

Oversaw the day-to-day operation of the office; Developed and implemented marketing plans with a focus on community outreach, referral development and support for CITA’s licensed facilities; Provided training and supervision to four remote offices; Managed all treated patients for up to one year, utilizing my impeccable customer service and coaching skills, to assist members in obtaining their health goals.

Marketing Consultant

Eaton Canyon Treatment Center, Pasadena CA – 2008 – 2013

Developed and implemented the marketing plan for the facility; Facilitated the weekly family counselling group.

Education University of Massachusetts

Health Services Management

UCLA

Counseling Certification

Volunteer Developed and launched a nonprofit organization, Unity Fellowship Jamaica Ministries in Jamaica and the State of Florida. Currently, 60 hot meals are provided to homeless youths per week in Kingston along with a monthly care package; Established two Safe Houses for homeless Same Gender Loving youngsters in Jamaica, providing a safe place for them the live and thrive. Case management, health coaching, medical and therapeutic support are offered; Conduct a community health fair, providing high quality healthcare to over 600 persons annually in Roses Valley, Jamaica; Developed a music program at the Roses Valley Primary School, teaching twenty kids to play the piano.

Leadership Provides leadership to over twenty doctors, nurses practitioners, nurses, counselors and lay volunteers in the United States, who travel to Jamaica to provide free annual health care; Provide leadership and direction to local dentists, ophthalmologist who participate in the health fair; Supervision to Social Work students from the University of West Indies and a psychiatrist, to provide counseling and medication management to the residents of the Safe Houses where appropriate; Liaison with the Jamaica Department of Health and the Jamaica department of Customs, to coordinate the health fair and the importation of supplies; Work with the Jamaica Police Department to provide support to the Safe Houses and in return, for us to provide diversity training to the department.

Interests As an ordained reverend, I conduct wedding ceremonies, with a focus on Same Sex couples, funerals and couples counseling. I enjoy playing the violin, the bass, cooking and overseas travel.

References Gladly provided upon request.