Service Representative Customer

Gloria V Jenkins

321-***-**** ********@*********.***

Objective

I have many years of experience with customers and clients. I have been in customer service for over 16 years. I'm looking to continue my experience and utilizing my knowledge and successful experience in offering my personal contribution and professional growth within your company. I am dependable, a team player as well as a prosperous individual that can get tasks done in a timely manner. I can work well under pressure and genuinely believe quality customer service is the key to a successful career and business.

Education

Fayetteville State University

1980-1984

Unfinished

Seminole Community College

1977-1979

Seminole High School

1974-1977

High School Diploma

Experience

September 2019 – November 2022

Customer Service Rep Alorica Lake Mary, Florida Received 50-60 calls per day. Acknowledge customer complaints/issues, deescalate call when necessary. Also assist customers with money transactions including deposits, assisted with logging in accounts online as well.

2006– 2019

Customer Service Representative Convergys/Concentrix Lake Mary, Florida Received incoming calls, acknowledged customer issues and complaints. Also, assistance with resolving issues by troubleshooting equipment or scheduling appointments. Also process customer payments.

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