Data Entry, Call Center,Healthcare,Marketing,QA,Compliance,Logistics
Resume:
MS. Phyllis Denise Johnson-Owens
P.O. Box **** Zip 38173/ 6120 Rolling Oaks Cove
Olive Branch, MS 38654 USDay Phone: 901-***-****
Email: aduf15@r.postjobfree.com
Availability:
Job Type: Permanent
Work Schedule: Full-Time, Shift Work, Multiple Schedules. Weekend.
Desired locations: United States - Memphis, TN. Bartlett,TN. Olive Branch,MS.
Work Experience:
Riviana Foods, Inc.
S. Lauderdale
Memphis,TN 38109
Phone: 901-***-****
Supervisor: P.Gardner
2022-Present
Salary 40,00 +
Machine Operator
Duties: Operate Digital/Electronic equipment, to package rice products, from programed Human Interface, Technology (HIM). Update records of output into
Micro Soft, systems (SAP, AS400, ISO, ) and on documents. Follow SOP, standards to sanitize, operate equipment, and dispose properly excess products. Verify Lot#, Quanity, Quality, Case/Carton dates, Dates to validate product orders. Report discrepancies to Team Leads/Managers, when unable to trouble shoot, issues. Professional Team Player, daily.
Thermofisher Scientific
Hickory Hill Road
Memphis, TN. 38118
Phone: 1-800-***-****
Supervisor: Jeffrey Dockery
2021-present
Salary: 40,000 +
Quality Assurance Technician II
Duties; Provide QA services for order shipping/distribution purposes, by verifying accurate accounting, of the Lot #, Expiration date, correct quality and correct quantity, of picked/ selected, pharmaceuticals orders. Use office equipment. Assist in the outbound shipment, by packaging, labeling, verifying recipient. Reporting damaged and missed count products, on logs. Utilize effective skills in Communication written/verbal, Time Management, Leadeship, and Integrity. .1
Cont. Phyllis Denise Johnson-Owens
Federal Express OLV/MEM/Southaven
Nail Road
Olivebranch, MS 38654
1800 Go FedEX
Supervisor: Cindy & Ben
Dept: QA Area
2020- continued
QA - Packing Handler
Duties: Use RF Scanner and Hand Held digital device to process orders correctly when they are incorrectly addressed or labeled wrong, damaged in transit or illegible. Properly re-wrap and repackage merchandise to expedite arrival of products. Research for correct location of shippers and recipient, in Micro Soft data applications. Operate Printer, small Digital computers. Work with Team members to manipulate small packages, from belt lines to include lift, push, pull, or load, when necessary. Operate digital lights to turn on or off, powered Shuts, that drop packages into a designated BIN or Assembly belted line, check for accuracy of the contents, and destinations assigned by Alpha/Numeric ID’s. Covid compliant. Notify management of questionable contents/activities.
Trugreen Lawn Center
TeleCenter Sales Desk
Appling Farms
Bartlett, TN. 38125
Phone: 901-***-****,
Supervisor: Darrell Wright, Jr.
01/16/2020 – 5/1/2020
Salary: 30,000 + sales commission.
Provide sales and services to include promoting company products. Explain and research services rendered and billing agreements. 2.
Phyllis Denise Johnson-Owens
Cont.
Research coded service plans, to decipher correct plans, for payment due. Set - Up and arrange scheduled service visits. Maintain FDIC compliance guidelines, when taking client
payments. Use Microsoft Windows, Outlook, SAP, Intranet. Internet, to process sales and services.
Type, Data Entry, Use Multi-line Telephones and work with Auditors, in Quality Call Monitoring. Make 300 calls daily.
Foxbridge Assistant Living Facility
2180 Mangum Road
Bartlett,TN 38134
Phone: 901-***-****
Supervisor: Mrs. Vincent.
Nursing Assistant Part-Time PRN.
11/2019 - Present
Salary: 20,000
Assist patients with activities, of daily living, such as: dressing, eating, bathing and repositioning.
Will perform CPR, and Assess Vital signs for TPRO2. Temp.Pulse.Respiration and Oxygen. Operate various medical equipment. Chart and File records, of findings. Monitor patient behaviors and skin changes. Report to Nurse and work as a Team. Recognize diagnostic ( alpha & numeric * CPT/ ICD- 10. Government Compliant medical codes as reference to patient diagnosis ). Perform clerical support. Operate PBX line, and Microsoft windows, as required.
3.
Phyllis Denise Johnson-Owens
DaVita Dialysis Facility
Memphis,TN.
5/17/2019 - 11/18/2019
Dialysis Technician- (Intern- Trainee)
Provide Dialysis Treatment process to Hemodialysis patients. Prepare Water Treatment prior to service.Test Patient via Pre. During and Post Service for acceptable Vital Sign readings and Fluid and Weight standards.Chart and draw Lab & blood work.
Work as a Team. Follow flexible schedule.HIPPA and PPE compliant. Medical Bill -Code and Insurance knowledge.
15hrly. 40 hours weekly. OT as permitted.
Antech Diagnostics:
Southaven, MS.
10/ - 12/ 2018.
15.30 hourly. 40 hrs weekly.
Worked as Specimen Processor. Typed, Data Entry and Scanned TRF,orders for client accounts, requesting Vet. Lab. testing. Stored,Sorted and Discarded specimen vials and tubes. Researched missing orders and worked with peers, to complete task, as required.
United States Veterans Administration
1030 Jefferson Avenue
Memphis, TN 38104 United States
07/2013 – 10/01/2018
Salary: 40000.00 USD Per Year
Hours per week: 60
Series: 0621 Pay Plan: GS Grade: 5
Certified Nursing Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Provided skilled medical and clerical support for hospitalized and direct care to adult inpatients of the USA Government. Utilized Microsoft and Windows 4.
Phyllis Denise Johnson-Owens
Computer Applications, Multi-line Telephones, Automated Fax machines, Digital and Electronic Medical Equipment, and in-house database networks such as Vista/TMS/CPRS/ and other related databases, to document/review (notes/consults) for patient status during and after patient care. Reviewed patient Diagnosis with familiarity of Medical Terminology and Health Information Management resources such as ICD-9, CPT, HCPCS, DMEPOS, SAR's, Medicare/Medicaid Regulations, Gov. and Private Insurance Claims. Assemble Medical Records, for Release of Information and Private Health Information, to comply with Privacy Laws such as HITECH and HIPPA, to respond to request, from Subpoenas, Social Security Administration and Patient Request.
Supervisor, R. Mobley, T. Webb Nurse Manager. 901-***-****. 901-***-****.
Okay to contact this Supervisor: Yes
Methodist University Hospital
1211 Union Avenue
Memphis, TN 38104 United States
01/2012 - 07/2013
Salary: 36,000.00 USD Per Year
Hours per week: 60
Certified Nursing Assistant/Medical Clerical Support
Duties, Accomplishments and Related Skills:
Provided medical and clerical support to adult patients for hospital care, centered around indirect and direct patient care while at the bedside. Provided nursing assistance to patients for ADL, Activities of Daily Living. Also, prepared patients for surgical procedures before and after. Utilized Microsoft Windows Application and medical office equipment digital and electronic, to schedule physician consultation appointments, record patient status, operate PBX Telephones and Call Light systems. Knowledgeable of back-office related services to include ICD-9, CPT, Patient Insurance Carriers (Private and Government Coverage) and HCPCS.
Supervisor: Katrina Harris, RN. Charge Nurse /Supervisor 901-***-****)
Okay to contact this Supervisor: Yes
Home Health Licensed Nursing Assistant/ Caregiver
1056 Linden Avenue #516AMemphis, TN 38104 United States
5.
Phyllis Denise Johnson-Owens
11/2010 - 01/2012
Salary: 9.00 USD Per Hour
Hours per week: 60
Licensed Nursing Assistant/ Family Care Giver
Duties, Accomplishments and Related Skills:
Provided medical and clerical support to adult home health patient (s). Assessed patient status and offered direct care, as requested to aide in preparation for daily activities, to include Sitter 1:1 Caregiver/Companionship. Utilized Home health protocol to encourage patient independence, to use medical equipment, to ensure secured and safe living environment daily. Verbalized electronically and via telephony or face to face with the patient (s) of their need for patient care and assistance; as well as, appropriately informed the friends and family members of patient (s) status. Supervisor: Kenneth Johnson 901-***-****)
Okay to contact this Supervisor: Yes
Resource One Medical, Select Agency, KINDRED Nursing Home/.
1590 Bonnie Lane
Cordova, TN 38016 United States
08/2007 - 12/2011
Salary: 20,000.00 USD Per Year
Hours per week: 40
Certified Nursing Assistant
Duties, Accomplishments and Related Skills:
Provided medical and clerical support to patients from around the Mid-South Region by working at various agencies and Nursing Homes, as assigned Contract or Permanent. Assessed patient status and performed bedside patient care. Utilized medical office equipment and medical equipment, to provide patient care. Charted in electronic medical record or via hard copy, patient status and activities performed regarding patient care daily. Submitted electronic queries and emails to communicate with staff daily. Worked with physically and mentally or developmentally delayed clients in pediatric, or adult population. Kindred Health and Nursing Home as Certified /Licensed Nursing Assistant from 08/29/2008 through 09/30/2010. Supervisor: Shannon/Recruiter 901-***-****)
Okay to contact this Supervisor: Yes 6.
Phyllis Denise Johnson-Owens
VA Medical Center
1030 Jefferson Avenue
Memphis, TN 38104 United States
08/2010 - 12/2010
Hours per week: 15
Volunteer/Intern
Duties, Accomplishments and Related Skills:
Worked as an Intern and Volunteer in the Medical Records /Coding Department, Emergency Department and Copper Clinic, while under the Supervision of Department Management (s), and assigned co-workers. Assisted Professional Coders with the identification and research of patient diagnosis, to accurately assign diagnostic codes from ICD-9, CPT, HCPCS and Encoder, and related tools. Also, filed designated Medical Record Charts back to accurate Bins / Racks and performed other related clerical duties as instructed. (3-6-month assignment), centered around Work Schedule. Supervisor: Middleton 901-***-****)
Okay to contact this Supervisor: Yes
AT&T Wireless Call Center
1769 Sycamore View
150 State Line Road/Southaven, MS. (Moved to Church Road)
Bartlett, TN 38125 United States
01/2001 - 12/2006
Salary: 48,000.00 USD Per Year
Hours per week: 50
Inside Sales Representative 2001 -2003 / Retails Sales 2003-2005
Duties, Accomplishments and Related Skills:
Responded to over 300 outbound and inbound calls from around the mid-south region to support the promotion of state of art wireless technology and accessories via Call Center or Retail Store face to face services. Were the Top Sales Person each month. Used ACD, PBX and Microsoft Windows Network Systems to perform activations of telecommunication services, deactivation of services due to unpaid bills, at the request of management, credit check queries and to process credit card payments. Used database and in-house Websites to research and resolve consumer inquiries and complaints. Each day offered 7.
Phyllis Denise Johnson-Owens
excellent Customer Services and maximized customer satisfaction whether face to face or over the telephone.
Supervisor: Frank Harris /Wilma Ewin/ 901-***-****)
Okay to contact this Supervisor: Yes
Verizon Wireless, TTY Call Center
1835 Shelby Oaks Blvd.
Bartlett, TN 38125 United States
03/2003 - 11/2003
Salary: 24,000.00 USD Per Year
Hours per week: 45
TTY Relay Operator- Telecommunications Call Center
Duties, Accomplishments and Related Skills:
Inside Sales Representative and TTY Relay Operator. Received calls and initiated outbound calls from hearing impaired callers by utilizing TTY Relay Telephone- Computers. Resolved inquiries of how to use wireless equipment, for their devices. Relayed Operation of calls for hearing impaired callers by typing verbatim each word (60 wpm or more) to receiving parties. Supervisor: Shavon, Call Center -Manager 901-***-****)
Okay to contact this Supervisor: Yes
Lawrence Johnson Realtors/Crye Leike Realtors/Remix Ready Team Realty
4222 Millbranch Road
Memphis, TN 38116 United States
01/1997 - 03/2003
Salary: 20,000.00 USD Fee Basis
Hours per week: 30
Affiliate Broker/Licensed Real Estate Agent
Duties, Accomplishments and Related Skills:
Presented residential properties to interested homebuyers and for homeowners, for Real Estate sales transactions to buy and sale real estate property. Demonstrated competency in real estate laws and regulations, established contractual agreements explicit to parties involved. Worked well with appraisers, contractors, and Attorneys to close legal agreements. Utilized marketing approaches and strategies to capture buyer/seller interest. 8.
Phyllis Denise Johnson-Owens
Cont.
Supervisor: Lawrence Johnson, Broker 901-***-****)
Okay to contact this Supervisor: Yes
PFIZER Consumer Healthcare Call Center
1855 Shelby Oaks Blvd.
Bartlett, TN 38125 United States
03/1999 - 11/2000
Salary: 35,000.00 USD Per Year
Hours per week: 45
Inside Sales Representative
Duties, Accomplishments and Related Skills:
Responded to 200 outbound and inbound calls to promote and resolve logistic orders received via teletype, facsimile, email, or over the phone from vendors or Sales Representatives from the field. Enhanced revenue generated by accurately and expeditiously, typing orders into the corporate database files via Electronic Data Interface Networks. Helped to up-sale and promote pharmaceuticals and over the counter products manufactured, by the company or subsidiaries of it. Utilized via Logistic database systems and Call Handling Procedures, research, track and encourage continuous purchases, of pharmaceutical products and over the counter products, for vendor sales. Assisted in credit and debit billing to ensure accounts are paid properly. Completed competencies successfully. t. Supervisor: Herman Hamilton or Abbey, Call Center, or Human Resources 901-***-****). Okay to contact this Supervisor: Yes.
HARRAHS ENTERTAINMENT CASINO AND HOTEL
1200 Casino Strip Blvd.
Robersonville, MS 38627 United States
10/1996 - 12/1999
Salary: 37,000.00 USD Per Year
Hours per week: 50
Call Center Supervisor- Telemarketing Department
Duties, Accomplishments and Related Skills:
Interviewed, Supervised and Trained several employees. Coached employees on proper phone etiquette and Call Handling protocols. Created scripted phraseology for outbound call process and inbound call process, to capture and maximize patron loyalty. Rated quality of employee call handling. 9.
Phyllis Denise Johnson-Owens
Conducted performance assessments. Assisted with employee payroll, Implemented, and Designed Telemarketing Department in VIP area, to assist Harrah’s Casino, in promoting and inciting patron interest, by increasing the Casino Membership and exceeding the Casino's financial goals, annually. Evaluated with Marketing Department the best approach to Market and evaluate patron data, determined patron eligible incentives and conducted statistical reports each month to record patron response to marketing campaigns. Handled over 200 calls inbound daily and as dual role, supervised subordinates. Supervisor: Roger Ortmeyer, VIP Director of Gaming 662-***-****)
Okay to contact this Supervisor: Yes
Federal Express Corporation, International Call Center
3875 Airways Blvd. Module J-3
Memphis, TN 38116 United States
10/1987 - 06/1996
Salary: 30,000.00 USD Per Year
Hours per week: 40
International Customer Service Representative Trace- Call
Duties, Accomplishments and Related Skills:
Provided inbound/outbund call center /support services, to 500 callers each day. Utilized tracking in Microsoft databases, to research and resolve package status of Domestic/International shippers. Completed government regulated shipping and DOT documents (Import/ Export), to comply with GOV, shipping guidelines. Called shippers to assist with composition of required Commercial Invoices,etc.documents. Use of Harmonized Tariff/Nomenclature Classification. Supervisor: JUDY RYBISKI, JACKIE CASEY, ILENE CAIN 901-***-****)
Okay to contact this Supervisor: Yes
Dr. John W. Rankins, DDS
1 South Third and Raines Road
Memphis, TN 38105 United States
02/1983 - 01/1986
Salary: 20,000.00 USD Per Year
Hours per week: 40
Dental Assistant and Medical Office Support
10.
Phyllis Denise Johnson-Owens
Duties:
Assisting the Dentist and Hygienist, with day to day activities, working along the Chair Side, passing instruments from the Dental Surgical Tray, setting up the Surgical Tray with required medications such as Lidocaine, Sealants, etc., Operating medical and dental equipment to ensure it is working and is sanitary. Operating AutoClave Machine to sterilize medical and dental instruments needed by the Dentist and Hygienist. Using office equipment such as Fax, Copier, PBX Multi-Line Telephone Network. Sending customize form letters, typed to specifics to request payments. Processing via Accounting ledger, mail or Tele-Type device, payments (checks or vouchers) from Insurance companies or Patients. Completing Claim Forms for various Carriers, Handling cash. Typing and sending via Direct Mail, promo-material, or request for payments. Telemarketing to new and existing clients.
Education:
U.S. Career Institute, 2001 Lowe St. FT. Collins, CO United States
Technical or Occupational Certificate 07/2017
GPA: 4.0 of a maximum 4.0
Credits Earned: 3 Quarter hours
Major: Medical Coding Specialty (CPC) Minor: same Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Upgrading Certification Credentials, to comply with recent ICD-10, changes, and to complete advanced competencies and studies in ICD- Guidelines, CPT,DMEPOS, HCPCS, Medicare/Medicaid Guidelines, Medical Billing and Healthcare Management (Front and Back office). This is an Accredited program by AHIMA, and credentialing facilities. Preparing to Sit for CPC, and CPS Licensure for 2017. Presently, an Honor Student.
Coders Unlimited Healthcare Memphis, TN United States
Technical or Occupational Certificate 11/2013, GPA: 2.78 of a maximum 4.0, Credits Earned: Major: CPC -Professional Coding, Certificate of Professional Medical Billing and Coding 2013. .
11.
Phyllis Denise Johnson-Owens
Licenses and Certifications:
University of Memphis Memphis, TN United States
Bachelor's Degree 12/2012
GPA: 2.7 of a maximum 4.0
Credits Earned: 170 Semester hours
Major: Paralegal Studies: Bachelor of Professional Studies Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Paralegal Studies: Bachelor of Professional Studies
Messick Adult Vocational Center Memphis, TN United States
Technical or Occupational Certificate 06/2010
GPA: 4.0 of a maximum 4.0
Credits Earned: 3 Semester hours
Major: Medical Billing/ Coding Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Certificate of Medical Billing and (CCA) Medical Coding 2010
Honors: Awarded CPC Coder of Year, by Program Instructor and AHIMA (July 2010)
* Completed Internship/ Volunteer Initiatives. VA Medical Center, 1030 Jefferson Avenue, Memphis, TN. 38104
August, 2010 - December 2010, centered around Work Schedule. Emergency Room, Copper Clinic and HIM, Coding/Records Department.
Career Academy Certified Nursing Assistant School Memphis, TN United States
Technical or Occupational Certificate 08/2008
GPA: 4.0 of a maximum 4.0
Credits Earned: 2 Continuing Education Unit
Major: State Licensed /Certified Nursing Assistant Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
State Licensed Certified Nursing Assistant, 2008.
West Tennessee Professional School of Real Estate Memphis, TN USA
Licensed 11/1996.
GPA: 4.0 of a maximum 4.0 Earned: 3 Quarter hours
Major: Licensed Realtor/ Real Estate Honors: Cum Laude
12.
MS. Phyllis Denise Johnson-Owens
Relevant Coursework, Licenses and Certifications:
Professional Licensed Real Estate Affiliate Broker, 1996
University of Memphis Memphis, TN United States
Bachelor's Degree 12/1994
GPA: 3.0 of a maximum 4.0
Credits Earned: 170 Semester hours
Major: Business Communication Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Bachelor of Professional Studies. Concentration: Business Communication.
Whitehaven High School Memphis, TN United States
High School or equivalent 05/1984
GPA: 2.85 of a maximum 4.0
Credits Earned: 3 Quarter hours
Major: English Minor: History Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Whitehaven High School: Major: History, 1984
Whitehaven High School: Minor: English, 1984.
Southwest Vocational Center -Health Occupations of America Memphis, TN United States
Professional 05/1984
GPA: 4.0 of a maximum 4.0
Credits Earned: 3 Quarter hours
Major: CNA with LPN Equivalency in Chicago, IL. 1984 Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Dual program accredited through The City School System which allowed High School interested in the Health Field to continue interest or explore other Healthcare and Allied Healthcare Professions while still in school. Completed with GPA 4.0, in 1984.
Job Related Training:
Skills and Training: obtained from 1983 - to present form High School and College. SKILLS: Type 70 WPM, Ten Key Punch 1200 (Alpha, Numeric). Excellent Oral and Written Communications, Excellent use of Microsoft Windows Applications, Leadership/Supervisory skills, and Excellent Showmanship.
13.
Phyllis Denise Johnson-Owens
and Marketing Skills. Excellent Call Handling and Multi-tasked skills. Excellent Data Entry 8000 keystrokes.
Excellent: work ethics, team player, honest, dependable, respectable, fast learner, and hard worker. Well- rounded academically, Excellent Research and Resolution skills, knowledge of the Medical, and Legal profession, demonstrated in Internships, work experience and class instruction. Language Skills:
Language
Spoken
Written
Read
English
Advanced
Advanced
Advanced
Spanish
Novice
Intermediate
Intermediate
Affiliations:
West Tennessee Professional School of Real Estate - Licensed Affiliate Broker, 1997-2003
Professional Coders Magazine - Affiliate Coder CPC
West Tennessee Licensed Nursing Assistant - VA Hospital, Licensed Nursing Assistant, Tennessee, 2008 -cont.
Professional Publications:
USA Copyright: Several Books and Songs this list is not listed in its entirety.
1. Blame It on The Rain, 2. Should Have Been with You, 3. Golden Corridor, 4. Just Say You Will, 5. Aint No Secrets Tonight, 6. In the Midnight Hour, 7. Begga Begga Man, 8. Who, Who, Jockin You. The Morgue Author: Phyllis Denise Johnson-Owens (Sole) Book. The People by The Whale Author: Phyllis Denise Johnson-Owens (Sole) Book Johnson-Owens (Sole) Book. It Is Simply Her Life Author: Phyllis Denise Johnson-Owens (Sole) Book 14.
Continued.
MS. Phyllis Denise Johnson-Owens, (References)
Name
Employer
Title
Phone
Lynn Field, Vice President of Legal Services and Compliance Methodist University
Vice President
aduf15@r.postjobfree.com
Mary Wilson -Coleman Messick Adult Vocational Center
Medical Billing/Medical Coding Instructor
Lawrence Johnson Realty Company Lawrence Johnson Realtors
Real Estate Broker
Dorothy Hale University of Memphis
Paralegal Instructor
aduf15@r.postjobfree.com
Kevin T. Bruce, Esq. University of Memphis
Professor of Legal Contracts and Business Associations
16.
Phyllis Denise Johnson-Owens
Education: Additional Information:
1.Bachelor of Professional Studies; Concentration: Paralegal Studies, 2012. 3.8 GPA in Major
2.National Academy of Paralegals: Christian Brothers Univ. Campus, 1989. 1990 4.0 GPA in Course
3.Bachelor of Professional Studies; Concentration: Business Communication, 1994 3.0 GPA in Major
4.Messick Adult Vocational Center: Medical Billing Coding, 2010. Valedictorian. 4.0 GPA in Major
5. Messick Adult Vocational Center: Data Entry and Ten Key, 2009. 4.0 GPA, in Major.
6.Licensed Certified Nursing Assistant, Career Academy for CNA's 2008. 4.0 GPA in Major
7.Coders Unlimited, Memphis, TN. Certificate Professional Coder, CPC 2.8 GPA, in Major.
8. US Career Institute, Fort Collins, CO. CCS. Certified Coding Specialist, 4.0 GPA. ICD-10 and CPT Certified. Completion 2018
16.
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