Service Representative Customer
Resume:
STACY REITZ
Mesa, AZ 85204 602-***-****
aduf0u@r.postjobfree.com
I am a customer service professional with over 20 years of experience looking for a collaborative and fast-paced environment to continue my professional growth. I look forward bringing similar success to my future company.
EXPERIENCE
JANUARY 2020 - NOVEMBER 2022
CUSTOMER SERVICE REPRESENTATIVE II, WELLS FARGO
Answer inbound phone calls and complete their requests regarding Banking Needs
Finding solutions for highly stressed customers
Setting appointments for customers at multi branches throughout the Country
Transfer customer calls to appropriate departments and escalate when necessary
APRIL 2012 – NOVEMBER 2019
CUSTOMER SERVICE REPRESENTATIVE II, Oakwood Worldwide
Prioritize and time manage clients and urgent escalations
Answer inbound phone calls for both sales and service
Proficient in handling multiple programs while engaging with customers
Ensure issue resolution for guest and supply chain partners
Consistently the top ranked employee within the service department
Acted as a leader among the team, using my knowledge to assist those around me
After hours experience in issue management
FEBRUARY 2010 – MARCH 2012
FRONT DESK HOTEL/SPA COORDINATOR, Fairmont Princess Resort/Willow Stream Spa
Responsible for excellent customer service
Reservations and upselling expectations
Checking guest in/out and exceeding their expectations
MAY 2005 – NOVEMBER 2009
OWNER/MANAGER, Studio 10 Salon & Color Spa
RESPONSIBLE FOR HIRING AND MANAGING EMPLOYEES
MANAGED PAYROLL AND CORPORATE ACCOUNTS (RECEIVABLE/PAYABLE)
MARKETING AND ADVERTISING
MAINTAINED POSITIVE COMMUNITY RELATIONSHIPS
SALES DRIVEN
EDUCATION
SEPTEMBER, 1977
EXECUTIVE SECRETARIAL TRAINING, Patricia Stevens Career College
SKILLS
Organized
Personable & Driven
Proficient in Business Dedicated Software
Excellent Communication, both Verbal and Written
High-level customer service skills
Collaborative
Coachable
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