Obed Osei Opoku

857-***-**** adueyj@r.postjobfree.com

Professional Summary

IT professional with career background in configuration, installation, monitoring, remote management, documentation and implementation LAN/WAN technologies. I also have a very deep understanding of the multiple routing protocols such as OSPF, EIGRP and BGP.

Skills

Monitoring- Solar winds

Good organizational and problem solving skills

Team work

Creative Problem Solving

Network Equipments -, Cisco Routers (4400, 3700, 2900, 2800), Cisco Catalyst Switch ( 6500, 4500, 3750, 3560-3100),

Protocols -, MPLS, QOS, EIGRP, BGP, OSPF, HSRP, GLBP, VRRP, ACL, NAT, Static Routing, VLAN, STP

Monitoring: Solarwinds

Certifications

Cisco Certified Network Associate (CCNA)-Active

Computer and Hardware Certificate

Network Engineering Certificate

IT Support Training Certificate

Work History

Network Engineer, 03/2020 to Current

Planet Depot

Managed Cisco switches, routers, wireless devices

Troubleshooting hardware and software issues

Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers

Engaged external vendor support as required

Network Technician, 03/2017 to 03/2019

Schoelly Inc

Properly escalate and communicate tickets to engineering and operations groups as required in SLA agreements

Assisted the Network Engineer with upgrade and decommission

Check, trace and fix cabling issues

Contacting clients to find out the nature of the problem.

Traveling to the client's location or connecting via remote link.

Help Desk Technician, 01/2015 to 02/2017

Cogmedix

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Installed, modified and repaired software and hardware to resolve technical issues.

Education

High School Diploma

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