Data Entry Call Center
Resume:
Darnell Boykin
Cleveland, Ohio *****
********@*****.***
SKILLS
Customer Service
Communication
Microsoft Office
Keyboard 55 wpm
Call Center
Leadership
Problem Solving
Adaptability
Teamwork
Manage multiple task
Willingness to learn
EXPERIENCE
Team Member, KFC Cleveland, Ohio 10/2021-2/2022
●Disinfected commonly use areas and items like door handles,equipment and restrooms
●Prepared food, operated large-volume cooking equipment, such as grills, deep-fat fryers
●Performed cleaning such as weeping,mopping and washing dishes to keep facility sanitary
Programmer, Electronic Merchant Systems Independence, Ohio 4/2013-11/2019
●Answered inbound call, and outbound in a call center for merchant inquiry via phone, email
●De-escalated situations involving dissatisfied customers, offered patient assistance and support
●Recorded data entry into different systems with accuracy and solved customer complains
●Reviewed customer accounts provided updates and information
●Configurated credit card POS terminal programming, sorted, tabulated, codes and filed data
●Identified and recommended product changes, including new defects and enhancements
Server, The Club Key Center Cleveland, Ohio 11/2012 - 42013
●Greeted and seated all guests with enthusiasm and friendliness and took orders
●Served alcoholic beverages in an appropriate manner consistent with company standards.
●Answered guest's questions about food, beverages in a friendly manner
●Provided the highest level of service in accordance with company standards
Animal Laboratory Technician, Case Western Reserve University 8/2010 – 4/2012
●Cleaned and disinfected cages, pens, and yards, fed animals according to schedules
Laundry Attendant Renaissance Hotel Cleveland, Ohio 2/2009 - 8/2010
●Operated laundry machinery such washers, dryers, and irons, sorted, folded articles
●Cleaned lint traps and swept laundry room and janitorial duties as assigned
Maintenance, Standard Parking Cleveland, Ohio 10/2006 -2/2009
●Maintained clean appearance in the parking facility by performing all maintenance, cleaning
●Shoveled and plowed snow from the entrance or exit ramps and in designated areas
●Performed all maintenance and cleaning tasks noted in the check list and as directed by the
EDUCATION: Collinwood High School Cleveland, Ohio
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