Angelina Kokott

Guest Service Excellence, Bartender, Banquet Captain, Sales, Event Management, and Non-Profit

Mobile, Alabama

aduew0@r.postjobfree.com

1-928-***-****

Education

**** ******** *f Science, SOCIOLOGY/ CRIMINAL JUSTICE

NORTHERN ARIZONA UNIVERSITY, Flagstaff, AZ

Work Experience

Bartender, Marriott Mobile, AL Dec 2022- Present

• Focus on Guests and attention to detail

• Bar setup and inventory, requisitions and orders

• Special drink creations

Banquet Captain, Sheraton Golf Resort, Panama City Beach, FL June 2022- October 2022

• Room setup to event diagrams

• BEO pre shift meetings

• Bar setup and inventory, along with weekly Marriot Bonvoy event hosting

• Management of banquet staff during event setup, events up to 1500 guests and breakdown

• Documentation of daily events, closed checks and spreadsheets for accounting

Bartender/Banquet Server, St Joe’s Hospitality, Hilton Garden Inn Airport - Panama City Beach, FL November 2021 to June 2022

• Multiple regular and local clientele built up in short time

• Designed table centerpieces for special events

• Made beer and wine lists for new hires and training

• Helped with inventory and requisitions

Server, Bartender, The Terrace Restaurant, Inlet Beach, Florida May 2021 to September 2021 (Seasonal help since 1998)

• Fine Dining table service with daily Chef’s features

• Fine Wine pairing knowledge and recommendations

• Salad and dessert preparation

• Hand wrote and rang tickets, NO POS

Banquet Server, Bartender, Hilton Garden Inn - Phoenix, AZ October 2017 to March 2020

• Employee of Year 2019

• Onsite food preparation and buffet design and special event service, Mother’s Day and Easter Brunch

Suite Attendant, Bartender, Levy Restaurants/ Live Nation - Phoenix, AZ September 2017 to March 2020

• Food and responsible alcoholic beverage service in premium seating to include preorders

• On- call shift coverage for Musical and Art Performances and Diamondback games

Event Captain, Bartender & Banquet Server, Administrative Assistant, The Party Staff, Inc. - Phoenix, AZ November 2014 to October 2021

• Event management for Super Bowl, Waste Management, Phoenix Zoo, Dinner on the Diamond and other high-profile events

• Knowledge of fine wines, craft beers, mixology, all front and back of house operations

• Administrative support and BEO execution with daily message boards and meal signage creation, shipping and receiving, filing and multi-phone line operation

Assistant Group Sales, Lead Bartender, Banquet Captain, on Call Server, Turf Paradise - Phoenix, AZ January 2015 to March 2020

• Provide friendly, attentive and timely service to guests and teammates at high volume

• Manage daily inventory and requisitions

• Ensure security of all bar product and money at closing

• Exceed sales expectations on all special events, Camel Racing, and Kentucky Derby

• Implement BEOs and reprogram RPower (POS) for drink Specials

• Rebook multiple groups throughout the season and annually

Bartender, Desert Diamond West Valley Resort and Casino - Phoenix, AZ November 2015 to November 2016

• Guest Service Excellence Certification

• Deliver genuine, friendly, fun, and helpful guest service

• Educate guests on daily promotions and point incentives

• Follow all gaming operations and internal control procedures of alcohol and money

Bar & Entertainment Manager, Bartender, Cook & Property Manager, Igor's Enterprise (Multiple Locations)- New Orleans, LA 2006 to 2014

• Performed all management duties including staffing, cash handling, inventory, receiving, marketing, music booking, event planning, permits, maintenance, and residential issues for 24-hour French Quarter landmark bar, grill, laundry mat, music club.

• High Volume Bartender for New Orleans Annual Festivities and touring acts

• Modified brand identity, Top PBR Sales and Voodoo Festival Fireball Headquarter location, along with Sailor Jerry Sponsorship for multiple events

• Increased profits within empire with Karaoke Night and system build

• Community Outreach through BARMAN'S Fund

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