Customer Service General Manager
Resume:
Myck Beard
Boise, ID
*********@******.***
MY OBJECTIVE: I am seeking to obtain a full-time Management position within a fast paced and friendly company, where I can utilize my proven leadership skills and abilities to provide a professional and results driven atmosphere of success.
I am approachable, friendly, and professional. I have strong verbal and written communication skills. I have strong interpersonal skills and work well with peers and coworkers to create a pleasant work atmosphere. I am punctual, dependable, and trustworthy.
I am very levelheaded and have a commonsense approach to any situation. I have very strong work ethics and morals that I adhere to both personally and professionally. I have an ability to diffuse and or prevent difficult or tense situations from escalating. I have the ability and skills to successfully lead a team and drive results to meet goals.
SUMMARY EXPERIENCE: Throughout my working career I have gained a great deal of experience in working with the public and its diversity. I believe that being disciplined and accountable with policies and procedures of a company and setting the right expectations with team members can bring success while creating a fun “can do” culture of winning. I am well aware of the importance of earning the consumers trust in today's marketplace while maintaining integrity & honesty and still keeping the company’s best interest at heart. My positions with the companies I have been blessed to be a part of have afforded me the opportunities to successfully grow those businesses along with their employees to experience success in producing results.
WORK HISTORY
2019-2022: Lifestyle Floors
Colorado Springs, CO
Human Resources- Brittani Bailey 719-***-****
General Manager/President of Operations
·Rebranded and reconstructed company to successfully raise profit margins and double annual sales.
·Developed and implemented a new “Mission Statement,” and new “Core Values” of the company
·Cultivated a new atmosphere and culture of winning with excellent results
·Implemented Company “Policies and Procedures” in every department
·Overseen Human Resources, Shipping and Receiving, Sales Department and Administration
·Managed and overseen daily operations
·Managed Sales Staff to meet sales goals/expectations
·Managed the training of staff
·Worked with Human Resources in hiring strategies and policies
·Interviewed candidates for final hiring decisions
·Prepared daily/weekly/monthly sales reports for presentations
·Presented Sales Reports to owners and staff
·Held weekly meetings with all department teams
·Supervised showroom product integration and placement
·Met with Distributor Representatives for product price negotiations and selection
·Overseen all marketing and advertising
·Worked daily with our Quality Control Manager on installations and Warranty issues
·Designed and overseen the construction and opening of new retail location
2016-2019 : My Flooring America/ My Flooring Texas
Houston, TX 77598
Human Resources- Valerie Sandoval 281-***-****
Branch President -(Flagship store of a 47-year-old, $60m a year, 80 employee company consisting of My Flooring America, My Flooring Texas and Pro Source)
·Executive Team member
·Mentor/Train Branch managers (Dallas & Houston)
·Manage and oversee daily operations
·Manage Sales Staff to meet sales goals/expectations
·Manage the training of staff
·Worked with Human Resources in hiring strategies, policies and Job Fairs
·Interviewed candidates for final hiring decisions
·Prepared daily/weekly/monthly sales reports for presentation
·Presented Sales Reports to CEO’s
·Held bi-weekly meetings with all branches Sales Teams (Dallas & Houston)
·Supervised showroom product and placement
·Overseen Sales Staff Certifications through CCA Global/ FAMembers Net
·Overseen Apprenticeship program
·Met with Distributor Representatives for product and product knowledge training for staff
·Worked with Vice President of Marketing on advertising and Sales Events
·Worked daily with our Quality Control Manager on installations and Warranty issues
·Overseen customer relationships/ satisfaction
·Involved with local Chamber of Commerce events
·Networking B2B
·Proficient with mobile measure 2 and RFMS
·Certified 2019 Flooring Consultant/Design Consultant with CCA Global/Flooring America
(Instrumental in creating new policies/procedures and daily operations to deal with the devastation and chaos brought on by Hurricane Harvey in our community (Houston), our employee's lives and our customers' homes in 2017).
2014-2016: This & That (Retail Store)
Fallon, NV 89406
General Manager
·Human Resources
·ROI Software
·POS System
·Marketing/Advertising
·Displays/ Marketing
·Inventory Management
·Human Resources
·Policies/ Procedures
·Customer Service
·Community Programs
·Social Media
·Daily Business Operations
2009-2015: Dave’s Automotive Group
Fallon, NV 89406
Office Manager: Mickey Coe 775-***-****
General Manager
·Implemented and supervised the startup and operation of vehicle sales department within and second location of automotive service and sales dealership.
·Implemented licensing and compliance of the auto dealership with the State Department of Motor Vehicles.
·Implemented and overseen sales and finance staff and their roles and responsibilities (Human Resources)
·Implemented/overseen training for staff as well as compliance with State and Federal Law.
·Implemented employee pay scale and sales bonus program.
·Created employee policy and procedures for positions throughout departments
·Created accounts with vendors for the operation and maintenance of business and inventory.
·Implemented/overseen inventory purchasing and transportation.
·Implemented/overseen inventory management software.
·Implemented/managed marketing/advertising- Online Software, Radio, TV and Print.
·ROI Software
·CRM Software
·Implemented and oversaw sales goals and reports.
·Implemented and oversaw reconditioning and detailing of inventory.
·Implemented title and warranty procedures.
·Oversaw compliance with Federal Financing Laws.
·Handled Customer Service issues when needed.
·Managed daily operations.
1992- 2007: Lake City Home Improvement
Coeur d’ Alene, Id
Contractor/ Owner/ Operator
Residential/ Commercial
New Construction/ Remodel
Sales and installation of floor/ wall/ countertop coverings:
·Daily Business Operations
·Human Resources
·Marketing/ Advertising
·Scheduled and performed meetings with customers to introduce myself and determine customer needs and vision of completed jobs.
·Product Selection from samples or specs.
·Onsite or blueprint measures to determine product quantities for each job.
·Onsite inspections to determine any tear out or additional needs to satisfactorily complete job.
·Cost evaluation of Labor and Material.
·Prepare and present Estimates and Proposals.
·Installation Scheduling/ Installation
·Accounts Payable
·Subcontracted with other companies
·Promptly resolved all customer requests, questions or complaints.
·Reviewed operational records and reports to project sales and determine profitability.
·Implemented and oversaw the workforce staff of three additional crews (Human Resources)
·Delegated business responsibilities to staff
·Payroll, Insurance and Workman’s Comp
·Obtained and completed Commercial Contracts through bidding projects
PROFESSIONAL REFERENCES:
Valerie Sandoval- Director Human Resources 281-***-****
Kevin Boyett -Flooring America Branch President 281-***-****
Mike Furin- Vice President My Flooring Texas 281-***-****
Mickey Coe – Office Manager 775-***-****
Michele Byers- Account/Finance Manager 775-***-****
Thank You for your time and consideration!
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