Guess Service Manager

Dorota Chlebek

Chicago IL

312-***-****/ ***************@*****.***

Education

DePaul University September 2022- Expected 2024

Kellstadt Graduate School of Business

Master of Science in Finance

University of Illinois at Chicago (UIC) August 2017-August 2021 College of Business Administration

Bachelor of Management

Experience

Monterrey Security February 2022- Present

Guest Service Manager

Help ensure and monitor the quality of event operations for the venue(s)

Help ensure adherence to all administrative policies and procedures

Assist in overseeing operations including staffing for the venues

Managed pay roll, budget analysis, payroll input, shift scheduling and process time

Assist coordinators and event managers to develop and execute plan, all logistics from initial planning to on-site event management and post event follow up.

Identify protentional process improvements to include cost saving and increased revenue.

Oversee supervision of security supervisors and staff for large scale events ranging anywhere from 30-300 staff.

Proactively manage any arising issues and troubleshoot any emerging problems on the event day for events with attendance ranging from 500 – 60,000 people.

Understand the complex needs of different events, and diverse clients. Worked with 20+ Productions such as Live Nation, ASM Global, Garth Brooks, Rolling Stones, and more

Monterrey Security August 2021-Feburary 2022

Assistant Manager

Promoted 4 times due to taking initiative and exceeding expectations within each respective role

Utilize ABI MasterMind software to manage schedules of security staff for events.

Generate events on ABI in order for staff to submit their availability on the employee website

Understand the complex needs of different events, and diverse clients.

Build professional partnerships with clients and ensure requirements and expectations for each event are met.

Implemented post orders and standard operating procedure which may vary from venue

Responsible for training supervisors and new employees on a monthly basis

Developed schedules for new hires

Monterrey Security January 2020- August 2021

Event Coordinator

Oversee supervision of security staff for large scale events ranging anywhere from 30-200 staff.

Produce post brief sheets with details and instructions for respective staff roles depending on the event and venue.

Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.

Specify staff requirements and coordinate their activities.

Proactively manage any arising issues and troubleshoot any emerging problems on the event day.

Proactively communicated with department of Human resources and assist with hiring, recruiting and training for assigned venues

Monterrey Security October 2015

Event Staff/Supervisor/ Event assistants

Provided guests with accurate event and venue information to provide effective customer service.

Monitored entry and exit points to including screening of guests’ bags prior to entering the venue.

Enforced policies and procedures according to client’s request.

Greeting and directing guests to seating and services to reduce potential seating conflicts.

Creatively resolve issues/complaints and involve area Supervisor or Manager as needed.

Employee of the month of February 2019

Obtained PERC card

Skills

Software skills: Microsoft Office Excel, Access, PowerPoint

Fluent in Polish and English

Excellent leadership skills

Communication Skills

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