Center Representative Customer Service
Resume:
Kathryn Coonts
Cheyenne, WY *****
*********@*****.***
Work Experience
Call Center Representative
Cheyenne Regional Medical Center - Cheyenne, WY
May 2022 to Present
Inbound and outbound calls- trying to collect past due amounts- helping patients go over insurance and process insurance to follow up, enter bankruptcy’s as they come in, process returned mail. New Accounts Representative
Pinnacle Bank - Cheyenne, WY
August 2021 to April 2022
Help customers with transactions, opens and close accounts. Order and prong debit cards, order checks. Assist in opening and closing accounts. Keep drawer and vault balanced. Administrative Assistant
Truss Craft - Cheyenne, WY
November 2019 to June 2020
Answer calls, invoicing, print plans, bank runs, get delivery packets ready. Work close with plant manager. Head Teller
Cheyenne Laramie County EFCU - Cheyenne, WY
January 2013 to April 2019
My position involves keeping my own till balanced as well as the vault at the credit union. I'm am in charge of getting money for the other tellers. I block and order debit cards for members. Customer service in the lobby as well as the drive thru. Answering phones, taking messages. Receive and respond to emails. Balance daily corporate sheets. Scan checks and mail foreign transactions. Office Manager
Loan Stop - Cheyenne, WY
June 2012 to January 2013
Office manager, duties were to keep vault and till balanced. Customer service with payday loans. Open, close and purge accounts. Prepare files for collections. Make bank runs, store errands, travel when needed.
Laundry Aide
Life Care Centers of America - Cheyenne, WY
July 2009 to February 2012
Help wash, dry, fold and deliver laundry to residents rooms. Attend to residents needs if need be. Education
High school or equivalent in General
Mesa High School
Skills
• Receptionist
• Scheduling
• Laundry
• Administrative Experience
• Office Management
• Landscape Maintenance
• Mowing
• Property Management
• Lawn Care
• Landscaping
• Customer Service
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Customer Service Fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Medical receptionist skills — Expert
July 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Electronic health records: Best practices — Proficient July 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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