Kathryn Coonts

Cheyenne, WY *****

aduetd@r.postjobfree.com

+1-307-***-****

Work Experience

Call Center Representative

Cheyenne Regional Medical Center - Cheyenne, WY

May 2022 to Present

Inbound and outbound calls- trying to collect past due amounts- helping patients go over insurance and process insurance to follow up, enter bankruptcy’s as they come in, process returned mail. New Accounts Representative

Pinnacle Bank - Cheyenne, WY

August 2021 to April 2022

Help customers with transactions, opens and close accounts. Order and prong debit cards, order checks. Assist in opening and closing accounts. Keep drawer and vault balanced. Administrative Assistant

Truss Craft - Cheyenne, WY

November 2019 to June 2020

Answer calls, invoicing, print plans, bank runs, get delivery packets ready. Work close with plant manager. Head Teller

Cheyenne Laramie County EFCU - Cheyenne, WY

January 2013 to April 2019

My position involves keeping my own till balanced as well as the vault at the credit union. I'm am in charge of getting money for the other tellers. I block and order debit cards for members. Customer service in the lobby as well as the drive thru. Answering phones, taking messages. Receive and respond to emails. Balance daily corporate sheets. Scan checks and mail foreign transactions. Office Manager

Loan Stop - Cheyenne, WY

June 2012 to January 2013

Office manager, duties were to keep vault and till balanced. Customer service with payday loans. Open, close and purge accounts. Prepare files for collections. Make bank runs, store errands, travel when needed.

Laundry Aide

Life Care Centers of America - Cheyenne, WY

July 2009 to February 2012

Help wash, dry, fold and deliver laundry to residents rooms. Attend to residents needs if need be. Education

High school or equivalent in General

Mesa High School

Skills

• Receptionist

• Scheduling

• Laundry

• Administrative Experience

• Office Management

• Landscape Maintenance

• Mowing

• Property Management

• Lawn Care

• Landscaping

• Customer Service

Assessments

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

August 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Customer Service Fit — Proficient

February 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Medical receptionist skills — Expert

July 2021

Managing physician schedules and maintaining accurate patient records Full results: Expert

Electronic health records: Best practices — Proficient July 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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