Esmeralda Provencio

*** ******* **, ********, ** 78541 956-***-**** aduetc@r.postjobfree.com

Objective

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

Skills & Abilities

Teamwork and Collaboration

Application Assessments

Data Entry Software

Client Intakes

Scheduling and Appointment Setting

Data Analysis

Program Coordination and Execution

Experience

INTAKE SPECIALIST PRODIGY PLACEMENTS 11/2022-PRESENT

·Complete intake assessment forms and create new file for potential students.

·Answered phone calls and provided students with requirement to initiate program.

MENTOR TELEPERFORMANCE 9/2021-9/2022

·Provide customer service to members in regards to their accounts and other financial services.

·Assist with technical issues regarding on-line services.

·Submitted payments using debit/credit cards or as ACH.

TEAM LEADER WALMART 6/2018-7/2022

·Managed team of 15 + employees and oversaw scheduling, employee availability and company notes

·Mentored and guided employees to foster proper completion of assigned duties according to company expectation.

·Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly customer service.

Education

BACHELOR IN SCIENCE IN BUSINESS MANAGEMENT 11/2022 UNIVERSITY OF PHOENIX

·Located in Tempe, AZ

·2.9 GPA

·Research Project: Caterpillar Inc. Vision and Mission, Received recognition.

Additional Information:

AWARDS: awarded top performer in March 2022 with Tele performance

SPANISH: Fluent