SOPHIA GREPO

***** *** *** **. ** ***** 619-***-**** /aduer1@r.postjobfree.com

OBJECTIVE

Obtain long-term employment with room for advancement where I can

utilize my customer service and sales experience.

SKILLS & ABILITIES

Extremely versatile customer service professional. Experienced in both call

center and retail store settings. Excellent at building client relationships.

Excel at listening to customer needs, articulating product benefits and

creating solutions that provide value to the customer. Highly professional,

dependable, reliable and able to perform duties with minimal supervision.

EXPERIENCE

Pacific Honda-Business Development Center

- Respond to telephone inquiries providing quality service to customers and

associate's inquiring about the availability of products or status of orders

- Listen attentively to customer needs to ensure positive customer

experience

Access electronic and paper cataloguing systems to look up product

information and availability

• Strive for quick complaint resolution; was commended by supervisor for

the ability to resolve problems on the first call and avoid escalation of issues

• Excel within a service-oriented company demonstrating a talent for

communicating effectively with customers from diverse backgrounds

Harley Davidson-Receptionist

- Ensured customers were satisfied with every part of their experience from

the initial greeting through order completion

- Memorized the company's product offerings and contributed to sales

increase by communicating product benefits and providing excellent service

• Recommended solutions within customer budget and actively followed up

with all leads

Alante’s Hair Design – Receptionist

Responsible for the opening and closing procedures, scheduling all appointments, answering phone calls, greeting clients and over seeing the over all flow of the salon. Maintain clean and comfortable atmosphere, ordering supplies, increased sales with online marketing and more