Work Director Administration Manager
Resume:
Lincolnton, NC *****
Phone 704-***-****
********@*****.***
Patrick Patterson
SUMMARY
Diversified mortgage professional with a strong background in overseeing and leading others. Strengths include analyzing, decision making, problem solving and prioritizing. Detail oriented with strong relationship building skills with others and have the ability to adapt to change. I always strive to be the best and assist my team with being the best. It is my belief that one individual cannot succeed without the support of a strong team. Given the opportunity, I will use my leadership skills to build a team that works efficiently towards our visions and goals.
Wells Fargo Home Mortgage 2020-Present
Associate Loan Closer (LO)
Responsible for the mortgage closing process
Prioritizing and managing complex pipeline to anticipate estimated closing date
Working knowledge of entire closing process; clears closing stipulations; conducts welcome call to Settlement Agent;
Monitors files through underwriting and follows up with 3rd parties;
Schedules closing and meets closing date;
Closes and funds loans; communicates with customer;
Independently resolve any customer conflicts that may arise.
Wells Fargo Home Community Banking 2018-2019
Quality Manager 2
Manages a group that was responsible for quality assessment for a specific focus of the business or a segment of the overall quality program
Actively involved in daily operations or provides oversight through subordinate managers
Ensures standards are created and maintained, and collaborates on or creates approaches and plans to correct problems.
Advises subordinates on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes.
Identifies deficiencies and recommends corrective measures.
Ensures effective communication and adherence to company and unit policies, procedures and practices
Makes employment decisions and sets performance standards.
Ensures guidance and feedback loop occurs to correct performance.
Trains and coaches staff; writes and conducts performance evaluations.
Performs analyses on budget, products, processes, or programs as necessary.
Establishes root cause and develops cogent and comprehensive reports and recommendations.
Participates in or provide analysis of special projects as assigned.
May occasionally represent the department on broader initiatives.
Wells Fargo Home Preservation FHA Settlement HPC Team 2016-2018
Loan Administration Manager
Managed the loss mitigation settlement fulfillment function for the following investor: FHA, VA, USDA, FHLMC, FNMA, Wells Owned, and Bank and Private.
HUD partial claims and HAMP mortgage loans within the asset portfolio
Responsible for auditing loss prevention underwriting decisions to insure compliance with Wells Fargo, investor and federal regulatory guidelines.
Ensure and validate that funds have been applied correctly to complete loan modification process
Wells Fargo Home Preservation FHA Settlement Mail Team 2014-2016
Loan Administration Manager
Managed and developed a team of18 for the mail team process
Assisted with creation and updating procedures
Developed and implemented quality control process for mail team process
Ensured that modification documents and other confidential documents were mailed out in a timely and accurate manner
Worked with different business units to improve workflow and procedure efficiencies
Conducted one on one performance assessments for team members
Provide training for new processes and procedures
Wells Fargo Home Preservation Bank and Private Loss Mitigation 2012-2014
Home Preservation Specialist 2
Handle escalated calls and issues
Review files for HPS 1 before file is submitted to underwriting
Responsible for on the floor training and assisting team members
Work closely with manager to ensure that team members pipelines are within standard
Conduct weekly team huddles.
Wells Fargo Home Preservation Bankruptcy Support 2010-2012
Work Director
Handled escalated calls and issues.
Responsible for handling Office of the President files for Bank and Private investor
Responsible for overseeing a group of 11 people
Distributed and monitored daily work and production
Assisted upper management with creating an updating procedures and work aids
Responsible for the training and coaching of new hires
Completed training for following models; SOAR, SPOC and COM.
Wells Fargo Loss Mit Prime Settlement Fort Mill, SC 2009-2010
Work Director
Responsible for overseeing a group of 10 people
Distributed and monitored daily work and production
Helped upper management with creating an updating procedures and work aids
Was responsible for training other sites, and implementing our procedures.
EDUCATION
Winston Salem State University Winston Salem, NC
Concentration in Psychology
COMPUTER SKILLS
Microsoft Office, Pacer, RMS system, MSP, Credco, BPO Direct, Clara, GEM, LPS Desktop, Avaya and DIMA reports, and HOGAN.
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