Customer Service Operations Officer
Resume:
Eldad Tapoohi
Brooklyn, NY *****
*******@*****.***
Work Experience
Health Benefit Representative
Fidelis Care - Brooklyn, NY
January 2019 to December 2021
· Scheduled appointments to meet with potential members at home or work when needed to complete the enrollment process
· Reviewed and collected all required documentation, and uploaded legible documentation into client’s file
· Worked cooperatively with staff throughout the company and contributed to the overall success of the Marketing Department
· Completed and submitted, in a timely manner, all reports required by management
· Answered questions regarding coverage and assisted in developing more cost-effective plans Operations Officer
Cal Cargo Airlines - Jamaica, NY
January 2017 to December 2018
· Inspected airfield facilities including grounds, runways, fencing and taxiways to ensure safety and security of operations
· Arranged escort for persons using SIDA areas, and monitored the centralized security system to enforce TSA regulations
· Attended meetings with FAA, TSA and airport personnel to discuss operations, security and safety issues Property Salesman
SuperPower Homes - New York, NY
January 2014 to December 2017
· Followed up sales leads for business expansion, and attended short sales, estate sales, etc. to find ideal purchases
· Negotiated terms with banks and real estate lawyers
· Convinced owners to sell their properties below market value
· Advised buyers regarding various offers and payment options, and closed productive deals
· Provided advice to clients on market conditions, prices, mortgages, legal requirements and relevant matters
· Completed accurate and timely paper work for buyer contracts Salesperson
Bay Marketing Yediot America - Long Island, NY
January 2011 to December 2014
· Sold Hebrew newspaper subscriptions to Hebrew speakers in North and South America with annual sales of $500K
· Cold called clients to sell subscriptions, and built and maintained relationships with new clients
· Called school principals to interest them in subscriptions as a way of learning the Hebrew language
· Created a wildly popular Facebook page generating an influx of subscription requests
· Made daily contact over the phone with prospects to promote advertising space in both print and online Salesperson
Street Talk - Brooklyn, NY
January 2009 to December 2011
· Sold phone accessories to diverse clientele in a busy shopping center
· Provided customer service by evaluating the customers' need
· Described a product's features and benefits, as well as demonstrated operation of the products
· Fielded customer queries regarding the store and the merchandise
· Received and processed cash, check and charge/credit payments
· Arranged and displayed merchandise in an organized manner Skills
• Sales
• Customer Service
• Real Estate
• Client Relations
• Negotiation
• Team player SKILLS: Basic Microsoft Word and Excel; Google Drive; Salesforce; ePaces; Social Media; Language: Fluent: Hebrew
• Product Demos
• Cold Calling
• Purchasing
• B2B marketing (6 years)
• Marketing (10+ years)
• Communication skills
• Outside sales
• Microsoft Excel
• Forecasting
• Inside Sales
• Sales Management
Languages
• Hebrew - Fluent
Links
https://ctrlq.org/call/34739717;
Military Service
Branch: IDF Israel Defense Forces
Service Country: Israel
Rank: Air Force
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