Administrative Assistant Customer Service
Resume:
Catrina Davis
Houston, TX *****
***********@*****.***
Currently participating in 'The Complete Software Testing Bootcamp Certification' By Udemy
Also able to provide my welcome letter.
Studying:
• Basic Concepts of Software Testing (Beginner)
• Test Scenario Writing (Beginner)
• Test Case Writing
• Test Case Writing Using Google Sheets
• Test Execution and Bug Reporting
• Test Progress & Test Summary Reports
• Manual Software Testing
• Basics Of Agile & Agile Testing
• JIRA for Agile Testing
• Mobile Testing Basics
• API Testing
• API Testing with Postman
• Java Testing
• Black Box Testing
• White Box Testing
• Experience with supporting web application software used by consumers and/or business professionals.
• Basic knowledge of cloud service offerings, tool sets, operating systems, and browsers.
• Strong communication skills, especially via email, live chat.
• Helpful, cheerful personality who’s adept at solving other people’s problems on the other end of the line.
• Responsible, ethical, always in the mood to help our customers. Authorized to work in the US for any employer
Professional Personal Chef Certificate, and holding membership with the International Association of Professions Career College. Work Experience
Troubleshooting Technician
Anthology/Blackboard - Houston, TX
July 2022 to Present
I am in the CSR dept. and performs Troubleshooting steps to clients of students, faculty/staff and parents, supporting a variety of colleges/institutions across the nation including the UK.
• Verified [ex. client] information
Web Chat Representative
Slingshot Technology - Houston, TX
May 2021 to Present
I began my first ninety days as a Customer Loyalty Sales support on the phones, scheduling, rescheduling, and/or canceling appointments, closing accounts, capturing payment information. Then transferred to Web Chat Representative. I interact thru a web chat app to view and access customer's accounts for Aptive client's and submitting requests/forms on behalf of other service company's. Administrative Assistant
My Mother - Houston, TX
May 2020 to Present
I am an administrative assistant for my mother's book publishing company she just got started this year as well as publishing her first children's book! I create folders for all her drafts and illustrations, as well as editing her drafts. I take calls and place calls in regards to publishing companies that are interested in her work and discuss possible negotiations.
Cashier
Jason's Deli - Houston, TX
September 2019 to Present
Dietary Aide
Texas Children's Hospital - Houston, TX
September 2015 to July 2016
Served patients meals, based on the order put in by the Dieticians daily. Collected all trash and dishes, as well as produce and food prep.
Food Service Worker
Texas Children's Hospital - Houston, TX
June 2014 to June 2015
Opened and closed food concept mainly for Chick fil a, took food orders, prepped food, performed all cleaning duties in concept, and operated and tended to all fryers. Barista
Salentos Cafe - Houston, TX
January 2012 to October 2013
Drink prep, cashier, food prep, restock, customer service Starbucks Barista
Starbucks - Houston, TX
November 2009 to March 2010
Drink prep, cashier, food prep, customer service, restock, cleaning Front Office Assistant
Destiny Clinic Care - Houston, TX
April 2009 to August 2009
Appointment Setting, filing for patients, printing and copying medical records, back office medical procedures.
Customer Service Representative
Boundless - Houston, TX
August 2007 to March 2008
Customer Service for Bank of America customers
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
Education
Diploma in Economics
Parkview High School - Houston, TX
January 2005 to May 2005
Skills
• Wordperfect (10+ years)
• Hostess
• Front Desk
• Busser
• Culinary
• Host
• Customer Service
• Cash Handling
• Excel
• Microsoft Word
• FileMaker
• Restaurant Experience
• Food Industry
• Time Management
• Office Administration
• POS
• Sales
• Typing
• Windows
• Customer support
• Data analysis skills
• Google Suite
• Order entry
• Medical office experience
• Retail sales
• Upselling
• English
• iOS
• Mac OS
• Analysis skills
• Operating systems
• Communication skills
• Computer literacy
• Organizational skills
• Quality control
• Hospitality
• Zendesk
• Help desk
• Manufacturing
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