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Customer Service Arabic

Location:
La Goulette, Tunis, Tunisia
Posted:
January 02, 2023

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Heithem SBAA Heithem Sbaa

Heithem Sbaa

Languages

Arabic

Mother tongue

French

Advanced level

English

Fluent

Assets

Committment

Passionate about my job and want to grow

in the Finance field.

I always commit to deliver the best results

and be devoted to my company.

Flexibilty

Flexible to adapt to different work

environments and teams

Travel

Prague czech republic

Vienne autriche

Budapest hungary

Italy

Interests

Football

Travel

From February 2017

to December 2017

From September

2013 to June 2014

From September

2010 to June 2013

From September

2009 to June 2010

Since January 2019

From August 2017 to

December 2018

From July 2014 to

July 2017

Education

Training in Private Customers Management

Attijari Bank Tunisia Academy Tunis

Risk Management

Financial Operations

Customers Relationship Management

Financial Audits

KYC

Financial Engieering

Economic Sciences and Management University Sousse Level 1 Master

Major: Applied Econometry

National Diploma in Technological Sciences

Higher Institute of Managment Sousse

Licence degree

Major: E-commerce

Hight school diploma

Avicenne Hight School Mahdia

Major: Technical Sciences

Work experience

Customer service representatives

Attijaribank Tunisie El Jem, Tunisia

Advised clients to offer them the right product (financing solutions, investments, ...),

Sold banking products and services to retail and professional clients to prospect for new clients,

Monitored clients’ accounts and checked their financial situation to propose the best products and solutions

Defined and updated overdraft authorizations

Negotiated conditions and guarantees of loans,

Assessed the risks of the funding granted.

Back office / Front office

Attijaribank Tunisie Mahdia, Tunisia

Carrying out all cash operations (in dinars and other currencies) Performing the international transfers (TCR/TSC)

Opening the External Trade Title and Business Travel Allowances Managing costumers' relationships

Customer service representatives

Attijaribank Tunisie El Jem, Tunisia

Advised clients to offer them the right product (financing solutions, investments, ...),

Sold banking products and services to retail and professional clients

- Prospect new clients,

aduem3@r.postjobfree.com

Mahdia, Tunisia

+216-**-***-***

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Computer skills

CRM

Microsoft office

Java

From July 2013 to

January 2014

From February 2013

to April 2013

July 2011

Work experience

Professional Internship

Tuniso -Saoudienne d'Intermidiation (TSI) Tunis, Tunisia Provided computer services and participated in the management of the electronic solutions of the brokerage firm.

Graduation Project

Tuniso Saoudienne d'intermediation (TSI) Tunis, Tunisia Designed and developed a mobile application on Android in the objective of providing a real-time consultation solution for the clients of the brokerage firm.

Voluntary Internship

UBCI - Groupe PNB Paris Bas Mahdia, Tunisia

Supported front office team in receiving and managing clients and their requests

Participated in the documentation and organization of files Managed the opening of bank accounts for clients including the issuance of cards wickets

Tracked and updated ranking checkbooks



Contact this candidate