Customer Service Arabic
Resume:
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Heithem SBAA Heithem Sbaa
Heithem Sbaa
Languages
Arabic
Mother tongue
French
Advanced level
English
Fluent
Assets
Committment
Passionate about my job and want to grow
in the Finance field.
I always commit to deliver the best results
and be devoted to my company.
Flexibilty
Flexible to adapt to different work
environments and teams
Travel
Prague czech republic
Vienne autriche
Budapest hungary
Italy
Interests
Football
Travel
From February 2017
to December 2017
From September
2013 to June 2014
From September
2010 to June 2013
From September
2009 to June 2010
Since January 2019
From August 2017 to
December 2018
From July 2014 to
July 2017
Education
Training in Private Customers Management
Attijari Bank Tunisia Academy Tunis
Risk Management
Financial Operations
Customers Relationship Management
Financial Audits
KYC
Financial Engieering
Economic Sciences and Management University Sousse Level 1 Master
Major: Applied Econometry
National Diploma in Technological Sciences
Higher Institute of Managment Sousse
Licence degree
Major: E-commerce
Hight school diploma
Avicenne Hight School Mahdia
Major: Technical Sciences
Work experience
Customer service representatives
Attijaribank Tunisie El Jem, Tunisia
Advised clients to offer them the right product (financing solutions, investments, ...),
Sold banking products and services to retail and professional clients to prospect for new clients,
Monitored clients’ accounts and checked their financial situation to propose the best products and solutions
Defined and updated overdraft authorizations
Negotiated conditions and guarantees of loans,
Assessed the risks of the funding granted.
Back office / Front office
Attijaribank Tunisie Mahdia, Tunisia
Carrying out all cash operations (in dinars and other currencies) Performing the international transfers (TCR/TSC)
Opening the External Trade Title and Business Travel Allowances Managing costumers' relationships
Customer service representatives
Attijaribank Tunisie El Jem, Tunisia
Advised clients to offer them the right product (financing solutions, investments, ...),
Sold banking products and services to retail and professional clients
- Prospect new clients,
****.*******@*****.***
Mahdia, Tunisia
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Computer skills
CRM
Microsoft office
Java
From July 2013 to
January 2014
From February 2013
to April 2013
July 2011
Work experience
Professional Internship
Tuniso -Saoudienne d'Intermidiation (TSI) Tunis, Tunisia Provided computer services and participated in the management of the electronic solutions of the brokerage firm.
Graduation Project
Tuniso Saoudienne d'intermediation (TSI) Tunis, Tunisia Designed and developed a mobile application on Android in the objective of providing a real-time consultation solution for the clients of the brokerage firm.
Voluntary Internship
UBCI - Groupe PNB Paris Bas Mahdia, Tunisia
Supported front office team in receiving and managing clients and their requests
Participated in the documentation and organization of files Managed the opening of bank accounts for clients including the issuance of cards wickets
Tracked and updated ranking checkbooks
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