Center Agent Call

MF

OBJECTIVE

SKILLS

I am well versed in computer skills and customer service – I like to treat the customers the way I like to be treated... which is kind and patient. I am a very flexible and adaptable person, I enjoy learning new things and taking new opportunities to ensure success.

MEGAN BOZANICH-FLYNN

EXPERIENCE

CALL CENTER AGENT • PEPPERMILL • JUNE 2021 – DECEMBER 2022

As a call center agent, making the customer happy is the biggest priority – we handled in depth customer service quickly and efficiently, often handling 100+ calls a day. Familiarity with word, excel, and outlook – along with a CMS and LMS systems. Policies were always changing, so adapting to new regulations and passing it onto customers was common, ensuring they knew the ins and the outs. Typing speed and my multitasking skills were sharpened while on the job.

TEAM MEMBER • QDOBA • JULY 2020 – JUNE 2021

As a food service team member, we managed the line and the store. Handling food safely was our top priority, for we would ensure the customers allergies were considered and the line was safe and clean. We kept the store clean, and I handled a lot of cash register work – being well versed in money management.

EDUCATION

HIGH SCHOOL ADVANCED DIPOLOMA • JUNE 2022 • GALENA HIGH SCHOOL

I had maintained a GPA of 3.25, and often participated in certain extracurricular activities such as helping teachers prepare for events and speaking to staff about ways to help make the school a better place.