Front Desk Agent

Gabriela Monterroso

************@*******.*** Fort Wayne, IN 46805 260-***-****

SUMMARY

Reliable and enthusiastic with experience in leadership, concierge, and customer service areas. Skilled in customer engagement, problem resolution, and various software operations. Known for remaining poised and calm in busy environments.

SKILLS

• Problem Solving

• Correspondence Management

• Issue Escalation

• Records Management

• Data Gathering

• Payment Processing

EXPERIENCE

Front Desk Supervisor/ Front Desk Agent

Courtyard by Marriott Downtown - Fort Wayne, IN

Jan 2022 -

PRESENT

● Answered customer invoice questions and resolved issues discovered during invoicing and collection process

● Coached staff on strategies to enhance performance and improve customer relations

● Input customer data into reservation systems and updated to reflect room changes

● Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

Lead Server

Koto Japanese Steakhouse and Sushi - Fort Wayne, IN Mar 2019 -

Jan 2022

● Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers

● Operated cash register or POS system to receive payment by cash, check and credit card

● Trained new employees to perform duties

● Worked with management to coordinate special functions and events Hostess

Dos Margaritas - Fort Wayne, IN

Aug 2017 -

Aug 2018

● Responded appropriately to customer complaints, bringing major issues to attention of manager on duty

● Answered phones promptly to record and confirm reservations

● Greeted incoming guests to escort to assigned dining area and present menus EDUCATION

Purdue University, Fort Wayne, IN - Some College

Acquired 40 credits towards a BA in Communications with a minor in Business and Psychology

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