Data Entry. Data Analysis, Customer Service, Case Management
Resume:
CHRISTOPHER A. SWEENEY
Moore, OK 73160 ***************@*****.***
SUMMARY
Recent college graduate seeking professional position to grow into a career leveraging critical thinking, active listening, research, data analysis, and business skill set and experience, while contributing to the team and organization. I am reliable, accountable, client/customer focused, motivated, and hardworking, with proven ability to handle challenges and meet deadlines.
EDUCATION
Bachelor of Science in Psychology December 2020 - GPA 3.42
Minor in Management
Minor in Sociology
Oklahoma State University - Stillwater, Oklahoma
WORK EXPERIENCE
Human Resources Specialist Aug 2022 - Present
Hertz, Oklahoma City, OK
Update and maintain employee records of new hires and separations, processing paperwork timely and accurately
Respond to inquiries, provide answers via phone or email to employee questions regarding benefits, payroll, organization policies, and other associated questions or problems.
Prepare reports and analyzed hiring data to provide to management
Handling of sensitive and confidential information
Developed high proficiency with data entry in Oracle HR, Tracker, Salesforce CRM, iCIMS ATS, ADP systems
Processed large volumes of records in HRIS daily to meet department goals
Assist with new hire onboarding questions
Ensuring Completion and processing I-9 paperwork
Data Integrity Specialist – Laid off March 31, 2022 due to budget cuts
Revenue Management Solutions, Oklahoma City, OK Jan 2022 - Mar 2022
Performed analytical reviews for seamless banking integration of patient payment data for healthcare remittance processing of data extracted from the Optical Character Recognition (OCR) process used by hospitals, clinics, doctors’ offices, and lockbox operations as it moves through the revenue software data processing platform, examining of explanation of benefits (EOB); Processed approximately 120-150 records per day, ensuring correct coding, meeting and often exceeding daily quota of reviews and integration of data
Assisted team members in completing their reviews of data to ensure team goals met
Auditing customer/patient data, preparing necessary adjustments, collaborating in a team environment performing software quality assurance.
Employment Specialist Sep 2021 - Dec 2021
Dale Rogers Training Center, Oklahoma City, OK
Case management of clients in the job development and placement program, assisting clients in obtaining and maintaining employment, managing/facilitating connection with employers to provide education and support on employing individuals; handled multiple client interactions per day giving detailed, personalized, friendly, polite service, exercising discretion and independent decision making/judgement assisting with applications
Prepare job analysis, skills assessments, matching client/job applicant to job that suits their talents/skills/interests
Interviewing clients, compiling information, writing detailed reports, using discretion handling sensitive information
Maintaining accurate/up to date files and documentation; filing, entering data, uploading documents, submitting changes, assisting program participants as a job coach to identify work interests and skills; identify potential work opportunity; assisted with agency job fair performing recruitment tasks, fielding questions, delivering responses
Assisted clients with building resumes and job search, assist in the employer interview process for obtaining employment, ensure a positive onboarding experience, assisting with conducting orientation sessions, ensure compliance with employment and labor laws, and provide training to maintain employment, serving as a client advocate addressing concerns, providing a voice to many clients
Performed duties with high level of confidentiality and multi-tasking, managing heavy client case workload
Reviewed, approved, and maintained electronic documentation ensuring compliance for agency
Demonstrating flexibility while maintaining detail-oriented mindset to meet strict deadlines, making quick and logical decisions, communicating clients, businesses representatives, and supervisor, working independently handling employee relations of the client/employer relationships
Interpreted a variety of instructions, demonstrating research, analytical and problem-solving skills, following up with clients and employers, interacting/communicating with community and business leaders, consulting area businesses for placement possibilities
Managing and building partnerships and increasing community awareness of opportunities, developing skills in public relations and marketing communicating with business leaders and hiring officials, demonstrating excellent verbal and written communication skills.
Maintained information and data with high degree of accuracy and discretion following internal guidelines, policies, and various Federal and state requirements
Data Specialist May 2021 - Sep 2021
University of Oklahoma Health Sciences Center-Stephenson Cancer Center, Oklahoma City, OK
Managed the review, abstract, collection, and analysis of research data for the clinical trials office
Demonstrated high level of multi-tasking, detail-oriented to meet strict deadlines,
Obtained research source documents, updated patient records, performed data entry, maintained accurate and up to date files, ensuring data integrity;
Reviewed, approved, and maintained compliance documentation; actively participating in success of clinical studies
Handled sensitive and confidential information relating to registration, toxicity, radiation treatment, pathology, following Good Clinical Practice protocols, HIPAA regulations, coding samples in accordance with protocols/policies/regulations, and applying common terminology criteria for adverse events (CTCAE)
Verifying source documents for accuracy; submitting data timely, ensuring compliance, quality control, meeting customer/client/vendor satisfaction, suggesting ways to improve efficiency
Organized, prioritized large volume of correspondence and data
Handling/completing requisitions, communicating with other departments, uploading, scanning data,
Shipping samples, performing clerical and administrative duties, inventory of lab supplies
Assisted with audits of patient study documents
Developed high proficiency with data entry
Maintained information and data with high degree of accuracy and discretion following internal guidelines, adhering to policies, and various Federal and state requirements; and ethical standards
Coordinating the collection and processing documents, monitoring to identify protocol deviations and non-compliance, reporting deficiencies and answering inquiries.
Asset Protection-Customer Host Specialist May 2020 - May 2021
Walmart, Oklahoma City, OK
Developed customer service skills assisting customers, and verifying merchandise purchases
Planned for inventory management-monitoring, coordinating, and controlling theft, improving effectiveness of risk management, handled 100 plus customer interactions per day
Advising customers and explaining company policy in a professional manner and with a positive attitude
Utilized conflict resolution and de-escalation techniques in situations, ensuring compliance and preventing shrink as a member of the asset protection/loss prevention team
Applying knowledge of automated information technology capabilities in performing inventory management tasks
Screening for pricing of items, assisting with onboarding of new asset protection associates, training new team members on customer service, asset protection, and operational shortage policies and methods, in a fast-paced customer service environment
Resolving problems using appropriate policies and procedures
Participating in performance improvement process and adhering to approved methods to improve area operations, processes, efficiency, and service to both internal and external customers
Actively participated in process improvement, providing advisory and technical services to management on substantive organizational functions and work practices, suggesting ways to improve efficiency
Maintaining safety of facility assets and protecting customers by following all safety standards, procedures, and guidelines including conducting safety sweeps of equipment use, following company guidelines, correcting/reporting unsafe situations to management.
Management Job Shadowing/Internship - Unpaid May 2017 - August 2017
Caffe Pranzo, Oklahoma City, OK
As an intern during summer, learned human resources processes hands-on with staffing, management, service, operating procedures, inventory management
Assisted with payroll and other human resources duties providing general and administrative support to management in recruiting of kitchen, bar, and wait staff,
Screening, coordinating interviews, on-boarding, assisting with benefits administration processing and documentation; updating the HRIS; running reports, providing advisory, research and analysis support services to management; applying employment laws, regulations, and handling compliance issues
LEADERSHIP ACTIVITIES, PROFESSIONAL ASSOCIATIONS AND HONORS
President’s Honor Roll Spring 2020
Dean’s Honor Roll Spring 2019
The Honor Society of Alpha Kappa Delta-Member February 2020-Present
American Psychological Association- Member September 2019-Present
SKILLS
Microsoft Office Excel, Word, Outlook, PowerPoint Information Gathering/Research
Advanced Word document skills Record Keeping
Academic experience writing case studies, analyses, proposals Data Analysis
SPSS (Statistics Software) Quantitative Analysis
Data entry, Proficient navigating and maintaining databases
Advanced Microsoft Excel skills with ability to build and manipulate spreadsheets
Working knowledge of employment laws – FLSA, ADA, FMLA, OSHA, HIPAA legal and regulatory compliance
SOFT SKILLS
Outstanding time management & organizational ability Self-motivated and highly reliable
Self-directed with exemplary work ethic Proven people/project leadership
Effective facilitation, presentation, and team building skills Providing excellent customer service
Ability to handle high pressure situations and meet deadlines
Superior interpersonal skills, readily listening to others
Able to communicate effectively verbally and in writing in a way that displays empathy, value, and integrity
Understanding client/customer in order to diffuse situations, and facilitate resolution
Proven ability to be flexible in stressful, challenging environments
Ability to define problems, collect data, establish facts and draw valid conclusions
Commitment to learning and increasing skills and effectiveness
Ability to manage multiple tasks with strong attention to detail
Proven facilitation of positive employee morale, productivity, and continuous improvement
RELEVANT COURSES
Managing Behavior & Organizations Human Resources Management Statistical Methods
Human Resources-Total Rewards Experimental Psychology Psychology & Law
Social Psychology Psychology of Personality Sociology of Health and Illness
Managing Diversity & Inclusion Psychology of Human Performance Critical Thinking, Problem Solving
Management & Ethical Leadership & Creativity
REFERENCES - Available Upon Request
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