Administrative Assistant Service Representative
Resume:
Shirley Grabowski
**************@*****.***
Professional Summary
Authorized to work in the United States for any employer
Have been vaccinated against Covid-19.
Personable Receptionist is successful in leading front desk public relations.
Organized and efficient while providing exceptional service to clients.
Well-organized professional equipped with varied experiences in administrative roles.
Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Skills
•Highly Motivated Multitasking
•Data Research and Analysis
•Greeting incoming visitors and customers professionally
•Managed multiple tasks and met time-sensitive deadlines.
•Customer Complaint Resolution
•Computer Proficiency
Work History
Maryland Gardens - Receptionist / Administrative Assistant
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors a positive first impression.
Immanuel Campus Of Care – Peoria, Arizona RECEPTIONIST, (11/2013 to 06/2022 )
Highly motivated multitasking, with a multi-line phone system
Send out monthly statements and quarterly Trust statements
Enter all Labs into PCC
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors a positive first impression.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Sorted, received, and distributed mail correspondence between departments and personnel.
Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Control Services - ADMINISTRATIVE ASSISTANT,(03/2007 to 06/2013)
To (5) Project Managers for several local Malls,
dispatch calls to the project managers when there was a problem at the malls
regarding plumbing, electrical, HVAC, roofing, and landscaping
Also, handle calls to vendors and tenants
Handling accounts receivable and payable for all vendors.
CarQuest – Phoenix, Arizona CUSTOMER SERVICE DISPATCH, (08/2005 to 03/2007)
Answered multiple phone lines regarding
Roofing, plumbing, electrical, landscaping, and any other issues that needed immediate attention on their properties.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Handle any billing issues that would arise
Received new orders, prepared documentation, and assigned personnel.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
American Express – Phoenix, Arizona CUSTOMER SERVICE REPRESENTATIVE, (03/2004 to 05/2005)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered a constant flow of customer calls with minimal wait times.
Offered customer advice and assistance, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Provided information regarding charge accounts and loyalty programs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Arizona Public Service – Phoenix, Arizona CUSTOMER SERVICE REPRESENTATIVE, (04/2000 to 07/2003)
Handled outbound and incoming calls up to 85 + calls per day
Worked with businesses that were struggling
Evaluated account and service histories to identify trends, using data to mitigate future issues.
A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma
Alhambra High School - Phoenix, AZ
Rio Salado College - Tempe, Arizona
Relevant Coursework: Customer Service Management
16 College Credits
Reference Co-Worker & Boss
Shayne Taylor 602-***-**** ************@*****.***
Regional at EMCOR
Shirley was the first Administrative Assistant at a previous job where we both worked.
Great communicator, with a huge heart and a willingness to complete any task put in front of her.
Timely and professional Shirley would be an asset in any capacity.
Contact this candidate