Customer Service, Data Entry, Accounting Clerk

REBECCA A. GAYTAN

**** * ***** **. *** LAWN, IL *0453

CELL 312-***-**** *************@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position in a professional and successful business environment where I can utilize education, skills and experience to make an immediate contribution in developing and promoting a positive work environment.

QUALIFICATIONS

Software Knowledge

Microsoft Word Microsoft Outlook

Microsoft Excel AS400

JD Edwards Lawson

Business Works

Bookkeeping and Records

Maintained detailed records for all customer accounts, designed spreadsheets

Organized a new numerical and alphabetical filing system

Learned and applied accounting software programs

High attention to details, multitasking, proficient in 10-Key

Customer Service Skills

Experienced working with the public in a fast-paced work environment for more than 10+ years

Experience in up sales, high level of efficiency and accuracy, strong organizational skills

Conducted friendly customer service experiences in a professional/courteous manner

WORK EXPERIENCE

PNTN

08/2020-01/2021

Receptionist/Accounting Dept

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Maintain security by following office procedures and monitoring closing schedules. Answering phones and routing calls to the appropriate department/employees. Keeping an inventory of office supplies. Coordinate mail flow in and out of office. Performing administrative and clerical tasks. Ensure receptionist area is tidy and organized. Provide basic and accurate information in-person and via phone/email. Responsible for accounting functions including A/R and A/P, journal entries, and deposits.

TCF NATIONAL BANK-OAK LAWN, IL

06/2013-03/2014

Teller

Assisted customers with processing transactions, such as deposits, withdrawals and payments, resolving complaints and account discrepancies and answering questions, informed customers of bank products and services. Tracking, reporting, recording, and storing information related to transactions and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers. Packaging cash to be stored in the bank vault. Handling currency, transactions, and confidential information in a responsible manner. Followed all bank financial and security regulations and procedures.

LIVE OPS, INC-OAK LAWN, IL

08/2007-01/2013

Independent Contractor

In depth knowledge of products being sold to customers, had to acquire special attention to the concerns of clients, used communication scripts to sell products to customers while using my knowledge of company policies. Maintained proper handling of credit card information.

M BLOCK & SONS, INC-BEDFORK PARK, IL

04/2006-12/2006

Accounts Receivables Rep.

Data entry, divided individual items into spreadsheets, collection calls daily, kept accurate notes, performed quarterly conference calls with clients, researching and resolving account discrepancies, processed and recorded transactions, and maintained records by microfilming invoices, debits and credits, and used JDE software.

BENNETT BROTHERS, INC-CHICAGO, IL

10/2000-04/2006

Accounting Clerk/Receptionist

Kept accurate records of spreadsheets and notes, processed credit memos, kept accurate filing system, monthly statements mailed, receiving and recording cash and checks, bank deposits, reconciling and reporting any discrepancies found, daily collection calls, entering payments in AS400 software, research, track and resolve accounting problems, helped customers resolve billing errors, compile and sort invoices and checks, 10-Key, proficient computer skills, interacted with management and customers.

EDUCATION

Bogan High School, Chicago, IL June 2000 3.6 G.P.A.

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