Service Representative Sales Associate
Resume:
LENA GARCIA
*********@*****.***
Orlando, FL 32825
OBJECTIVE
Passionate about helping patients and creating a satisfying, pleasant experience. Skilled at providing patient outreach and communication with particular ability to diffuse complaint and calm concerns.
SKILLS PROFILE
•License 2-15 Life Incl Var Annuity & Health
•English and Spanish Language
•Certificate of HIPPA rules
•Certificate of CPR
•Well organized, creative, responsible and punctual
•Knowledge of Anatomy, Physiology and Medical Terminology
EDUCATION
Florida Career College Orlando, Florida
Medical Front Office Billing and Coding
10/2019
RELATED EXPERIENCE
TTEC Orlando, Florida
Customer Service Representative 08/2019 - present
Managing incoming calls, identify, and asses costumers need’s to achieve satisfaction, build sustainable relationships and trust with the costumer, provide accurate valid and complete information by using the right methods
Received inbound and outbound call
True Health Orlando, Florida
Patient Service Representative 02/2019 - 05/2019
•Provided accurate, valid and complete information by using the proper methods
•Met personal/team sales target and call handling quotas
•Review or made changes to customer accounts
•Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
DFASS Group Orlando, Florida
Supervisor 11/2016 - 10/2018
•Effectively communicate with team members to maintain clearly defined expectation
•Improve service quality and increased sales by developing a strong knowledge of the company's product and services
•Created training manuals targeted at resolving even the most difficult customer issues
Taxco Sterling Orlando, Florida
Sales Associate 02/2011 - 02/2016
•Met the incoming customers and provided immediate assistance
•Complete purchases with cash, credit and debit payment methods
•Developed and executed sales promotions
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