Materials Supervisor Network Technician

James N. Gibson

Carver, MN ***** ● *******@*****.*** ● 612-***-**** ● Active Security Security

Cyber Security Professional with bachelor’s degree in cyber security. Known for providing exceptional IT technical support, security support and customer service. An expert threat analyst with the ability to quickly learn and adapt to any high demand situation. Looking to make an immediate impact as a valuable member of your cyber security team.

SKILLS

• Computer Forensics

• Cisco Networking and Advanced Security

• Wireless, Mobile and Cloud Security

• Risk Assessment and Management

• Cryptography and Traffic Analysis

• Ethical Hacking

• Windows Security

• Linux Security

• Malware Reverse Engineering

• Disaster Recovery

• Cyber Security Management

• Help Desk Technical Support

• Networking Maintenance and

Troubleshooting

• Expert Inventory Management

• Enterprise Storage Management

• Organization and Time Management

• Verbal and Written Communications

• Good teamwork abilities

• Customer Service

• Microsoft 365

EDUCATION

Bachelor of Science, Cyber Security, Rasmussen University, September 2020 Bloomington, MN

Graduated Summa cum Laude - GPA 3.86

CERTIFICATIONS

Security+ February 2021

Microsoft Azure Security Engineer Associate

February 2021

EXPERIENCE

Network Technician, Vibrant Technologies May 2022 to Present Eden Prairie, MN

• Troubleshoots and resolves hardware and/or software problems

• Reconfigures systems by sales orders and makes sure that systems are working properly prior to being shipped

• Test and audit computer hardware received at Vibrant

• Communicate with customers and sales rep to help resolve customer issues via phone call or email both pre and/or post sale

• Assist other technicians with their orders and the day-to-day operations of the tech center

• Follow QA process to ensure all parts and devices are correct according to sales order

• Place parts into warehouse by maximizing pallet spaces

• Test and process RMA returns directed by sales representative Software Analyst, Sovos November2021 to February 2022 Minnetonka, MN

• Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine Level 1 issue resolution

• Assist in all technical problems (i.e., performance, security, etc.) for the multi-products supported

• Effectively troubleshoot, replicate and leverage existing workarounds as needed and in interim to ensure client service

• Document and communicate the results to internal and external users

• Identify user needs and requirements to existing and proposed system issues, document user requirements thoroughly via the client portal

• Maintain appropriate record of resolution through the CRM system

• Use Knowledge Management database to locate solutions to issues

• Ensure case notes thoroughly detail the problem and resolution are comprehensive of the issue and are documented professionally

• Stay current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings

• Remain proficient on operating systems, operations acumen, and daily operations

• Perform other related duties as assigned

• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders

• Take full responsibility for ensuring internal and external customer satisfaction

• Demonstrate initiative, drive and determination to achieve results, success and growth

• Maintains a high level of energy, enthusiasm, engagement and commitment to action

• Develop trust and models open, candid, respectful communication and collaborative teamwork

• Demonstrate a high degree of self-awareness and commitment to personal development and learning

Configuration Technician, Bailiwick. September 2021 to Nov 2021 Chaska, MN

• Follow detailed specifications for the setup, configuration, and testing of customer equipment

• Assist as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes

• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment.

• Configure customer equipment as appropriate to projects

• Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments

• Track and record inventory required for projects

• Prepare configured equipment for shipment

• Data management involving configuration status, schedules and project deliverables

• Develop a thorough understanding of the customer’s configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed

• Document and troubleshoot vendor equipment exceptions (DOA and damaged)

• Participate in project-related meetings as needed

• Assist with job status reporting via Microsoft Office and other Bailiwick tools IT Help Desk Support, King Aerospace. January 2021 – June 2021 Bagram, Afghanistan

• Provide technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware.

• Install, modify, update, and repair computer hardware and software.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Retained existing clients and developed 57 new accounts by extending high quality and efficient support service.

• Follow up with costumers to ensure issue has been resolved and gain feedback from costumers about their assistance form Help Desk.

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Patched software and installed new versions to eliminate security problems and protect data.

• Configured hardware, devices and software to set up workstations for employees.

• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

• Manage support interactions through the IT Service Management System.

• Performs other duties as assigned by management.

• Maintain desktop configurations to provide performance monitoring and tuning of systems.

• Assist Management in gathering information and creating processes, procedures, and policies. Logistics Coordinator, King Aerospace. August 2020 - January 2021 Bagram, Afghanistan

• Ordered, distributed and maintained an inventory of adequate parts, supplies and equipment

• Ensures the efficient and effective repair of aircraft components and assemblies

• Used shipping computer software program to ensure accurate and precise labeling of outgoing shipments

• Ensured all Hazardous Material items are properly stored as per federal, local and base procedures

• Generated reports and updates in Management Information System for Aviation Logistic Coordinator, M1 Support Services. May 2018 - August 2020 Bagram, Afghanistan

• Conducted all transactions between the maintenance organization and Base Supply

• Ensured all tags and paperwork was correct prior to processing DIFM items through the Base Supply

• Ensured all Two-Level Maintenance and Lean Logistic items were processed in accordance with directives

• Researched, validated and properly processed all requests for purchase and reconciled all credit card accounts

Materials Supervisor, Vectus International June 2016 - May 2018 Bagram, Afghanistan

• Operated overage, shortage and damage program for cargo movement

• Recommended process improvements IAW Lean Six Sigma initiatives

• Trained Technicians and DFIM monitors to help support their assigned positions

• Prepared weekly and monthly reports and briefed Commander on overall performance of department

Materials Supervisor, Michael Baker International. September 2014 - June 2016 Bagram, Afghanistan

• Assisted in all aspects of required material storage management

• Identified parts received against shipping record or purchase order

• Ensured section performs required daily assessments, updates and adjustments

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