Center Associate Amazon Work
Resume:
Heather A. Kelsay
Highlands Ranch, Colorado 80126
Mobile: 720-***-****
********@*******.***
Summary of Qualifications
Dynamic customer service professional who is experienced in listening to customer needs, articulating product benefits, and creating solutions that provide value to the both the customer and the company. Build and maintain enduring customer relationships to boost sales and generate repeat business. A competent and committed professional with a proven record of success in assuming increased responsibility with excellent organizational and interpersonal skills.
Relevant Experience
Verbal Communication and People Skills
Tolerant and flexible to different situations
Organization and Time Management
Problem analysis, decision making, critical thinking, organizing and planning
Self-motivated, initiative, high level of energy
Technical Skills
Computer Skills: MS Office Suite, Amazon Work Space, Adobe, 4-7 screen in use while on calls, Multiple Accounting Applications (QuickBooks etc.), Dropbox, APEX, Claims Center, business IM to communicate with the team at anytime.
Experience:
3/28/2022-08/19/2022 Ohana School of Early Learning
Substitute teacher for all age groups.
Create an environment for children, families, and staff to be productive. Attention to detail and follow instructions from each teacher in their classrooms.
Always multitask and maintain professionalism.
Meet and greet families with a warm smile and comfort.
6/10/2021-10/1/2022 Garden Day Preschool
Be available to Substitute is every room of any age group.
Accountable and responsible while I am covering a class room is very important.
Communication with families and building relationships for quality care.
Once a strong relationship is formed then parents will continue to come back.
11/2020- 8/1/2022 New Hire Connections
Call center representative
Outbound calls with positive COVID results and discuss how to quarantine.
Be helpful, empathetic and direct with questions and concerns by the community.
Practice HIPPA and all standard of protocol.
Schedule vaccinations and handle any questions or concerns of the community.
1/9/2017-2/2018: American Family Insurance
Customer Call Center Associate
oTaking claims for customers in an efficient timeframe
oHandle immediate needs for customers
oHandle confidentiality for customers and for the business
oProvide professionalism and empathy for any involvement over the phone and within the company
oProficient utilizing dual screens while multi-tasking with tangible documents
oProvide an empathetic and caring tone with customers.
oOrganized and a team player.
oReceived promotion within 6 months and volunteered for overtime opportunities regularly.
01/15- 07/16 South Fellowship Early Learning Center – Littleton, CO
Assistant Director
oRetention of Customers
oNew Customers
oAccounting/AP
oSupervising Staff
oScheduling
oLesson plans/Curriculum
oOffice Manager
7/10-11/14 Children’s Choice/Merryhill School - Castle Rock, CO
Assistant Director
oRetention of Customers
oNew Customers
oAccounting/AP
oSupervising Staff
oScheduling
oLesson plans/Curriculum
oOffice Manager
Education:
Arapahoe Community College, Littleton, CO
Associates Degree, General Science
Director’s Certificate in Early Childhood Education – Renewed 2012
State of Colorado Directors Certification –Renewed 2012
Level III Credential Certificate – Renewed 2012
Arapahoe High School, Centennial, CO
High School Diploma
Contact this candidate