Mariela Rosas

**** *** ****** • 916-***-**** • aduebs@r.postjobfree.com

Experience

Member Services Representative- Golden One (Woodland, CA) Dec 2021-Present

● Accurately process various member transactions in a timely manner.

● Communicate across department channels to solve a variety of issues within member accounts.

● Provide members with a high level of privacy and confidentiality.

● Assesses and identifies opportunities to help members' financial needs and shares information on beneficial products.

● Assists management with daily opening and closing responsibilities.

● Maintain a thorough understanding of state and federal laws and regulations related to position. Shift Lead- Dutch Bros (Woodland, CA) Dec 2017-Dec 2021

● Maintained knowledge of and prepared a variety of beverages and food items efficiently.

● Built loyal clientele through friendly interactions and exemplary customer service.

● Ensured that customer complaints were received positively and resolved effectively.

● Followed food safety procedures according to company policies and sanitation regulations.

● Oversaw the inventory process as well as ensure the stand was well organized and appropriately stocked.

Manager -La Frontera Mexican Bar & Grill (Woodland, CA) Feb 2019- Dec 2021

● Processed weekly orders with various vendors, as well as maintained store inventory.

● Responsible for creating schedules and managing shift operations for a small team.

● Served as the primary point of contact for guest catering inquiries and scheduling.

● Maintained accurate store balancing sheets and cash drawers each shift. Manager- Subway (Woodland, CA) Apr 2015-Dec 2017

● Ensured all staff were following health and safety protocols at all times.

● Managed daily scheduling of shift operations.

● Trained new employees to the highest standard of service. Counselor- Woodland Summer House (Woodland, CA) Aug 2016-Jan 2017

● Taught coping/life skills to adults with developmental disabilities.

● Maintained a clean environment for residents.

● Supervised resident medication distribution on a daily basis.

● Responsible for updating and maintaining accurate information within the resident database.

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