MICHELLE L. SULLIVAN

**** ******** *****

Canton, MI 48187

Phone: 734-***-**** (Cell), Email:adueb9@r.postjobfree.com

Objective: Seeking a position as a Hostess at a restaurant.

SUMMARY: Exceptionally talented with over 30 years experience working directly in customer service.

Summary of Qualifications

Vast experience in business-to-customer telemarketing.

Exceptionally motivated and eager to succeed.

Profoundly resilient and energetic.

Great positive thinker with a can-do attitude.

Excellent communicator.

Uncommon ability to manage own workload and use initiative.

Immense ability to give attention to detail and to follow company procedures.

Invaluable outgoing personality.

Professional Experience

Mexican Fiesta – Canton Michigan

June 2022 - Present

Greet customers and seat customers

Setup tables

Clean up tables

Bus tables

Take carryout phone orders

Antonio’s Italian Restaurant Canton, MI / Livonia, MI

June 2021 – June 2022

Greet customers and seat customers

Setup tables

Clean up tables

Bus tables

Take carryout phone orders

AT&T/SBC Communications

1988 – July 2020

Customer Service Representative/Telemarketer

Monitored and maintained customer order status

Assisted customers with technical repair questions

Assisted customers with billing questions

Follow up with customers in order to generate sales leads.

Answered telephone calls from potential customers who had been solicited through advertisements.

Placed and processed customer orders of products and services

Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.

Explained products or services and prices, and answered questions from customers

Maintained records of contacts, accounts and orders.

Obtained customer information such as name, address and payment method, and entered orders into computers

Scheduled appointments for installers to meet with prospective customers.

Uverse channel with Smart chat support

Numerous monthly sales awards based upon customer sales

Informational Operator/Supervisor

Supervisor of more than fifty employees of operator services

Maintained proper employee work levels to assure all customer calls were covered

Supervisor of employee work schedules and breaks

Assisted employees with challenging customer calls

Worked with Management to handle employee disciplinary concerns

Jenkins Foods/Cabana Foods; Detroit, MI

1986-1988

Accounts Payable Clerk

Maintained all accounts payable records

Answered phones and took messages for sales representatives

Processed customer orders

Education

Henry Ford Community College; Dearborn, MI 1983 – 1985

Associate in Liberal Arts 1985

Special Skills:

Microsoft Office products

Competent with several customer support screens

Accounting software

Reference available upon requests.

Contact this candidate