Administrative Assistant Medical Billing

Debbie Ortega

Email: ***************@*****.***

Address: **** ********* ***. *********, ** 34746

Phone: 781-***-****

MEDICAL ADMINISTRATIVE ASSISTANT

Patient focused, detail oriented and computer-savvy medical administrative Assistant. Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs.

• Effective in handling office and administrative tasks within busy, multi-physician practices.

• Expedient in processing patient’s check-in/check out, verify insurance and collecting third party claims.

• Efficient in managing appointment, scheduling, patient records, medical billing, and financial information. EXPERTISE

• Medical Office procedures

• Front desk reception

• Patient Relation

• Insurance Verification

• HIPPA Rules and Regulations

• Medical Terminology, Billing and Coding

• Claims Filling

• Physician Support

• Program Solving

• Time Management Associate

• Fluent in Spanish

COMPUTER PROGRAMS

• Meditech, Cure med

• MS Office (Word, excel, outlook, power point, Get paid) EXPERIENCE

Collecting Manager

Boston Scientific Corporation- December 2016-Febraruy 2022

• Resolved customer complaints and answered customer questions regarding policies and procedures.

• Supervised the work office, administrative, or customer service employees do not ensure adherence to quality standards, deadlines, and proper procedures, correcting error or problems.

• Provided employees with guidance in handling difficult or complex problem and resolving escalated complaints or disputes.

• Located and notified customer of delinquent accounts by mail, or telephone to solid payment.

• Advised customers of necessary actions and strategies for debt repayment.

• Arranged for debt repayment or establish repayment schedules, based on customers financial situations.

• Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayment checks, or to return merchandise. Medical Collection Specialist

Carter Business Services INC- April 2013-December 2016

• Handled incoming calls and placed outbound calls for collecting delinquents medical accounts.

• Performed follow up with insurance claims department on unpaid medical accounts.

• Successfully negotiated accounts resolution through full payments, settlements, or partial payments.

• Operated within the guidelines of the fair debt collection practices act (FD CPA) health insurance portability and accountability act

(HIPPA) and any other applicable federal or state laws and company polices.

• Awarded highest quality control awards for maintaining exemplary performance on all assigned tasks.

• Skills used excellent verbal and written communication skills through understanding and interpretation of all federal and state laws regarding third-party collection practices.

• Negotiation skills in compliance with the client’s requirements. Personal Care Assistant

Emmaus, INC- January 2010-March 2013

• Worked directly for up to five private clients at a time, on in-home assistance.

• Managed schedules and drove clients to doctor’s appointments.

• Provided hospital support on family’s behalf when clients were admitted, including feeding assistance.

• Bathed, dressed, and groomed clients unable to do so alone.

• Prepared daily’s meals, including special diets, and helped patients unable to self-feed.

• Kept home neat and clean, and free safety hazards.

• Assisted with mobility issues on request.

• Developed personalized games and activities to engage clients. Personal Care Assistant

Right at Home -February 2008-February 2013

• Cook client’s meals and keep home clean.

• Change liners, launders clothing, and put away items.

• Organize and lay out medications for clients.

• Schedule client’s appointment and transport clients for errands and doctor’s visit.

• Performed housekeeping activities and sort incoming mail.

• Follow family and healthcare plans and completed therapy activities with clients.

Education:

Certificate in Medical Administrative Assistant-(Bryman Institute ) August 2004 Diploma August 2004 (Thomas Education Direct)

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