BARRON DARBY

Silver Spring, MD, ***** 301-***-****

adueaq@r.postjobfree.com

OBJECTIVE

Creative hospitality and travel industry professional with a wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. SKILLS

● Customer satisfaction

● Quality

● Reporting

● Safety

● Scanning

● public speaking

● Supervision

● Sales and marketing

● Staff Management

● Order fulfillment

EXPERIENCE

Verizon Wireless Sales Consultant February 2021- Present

● Achieve personal sales goals as set by the Store Manager and monthly commission plan

● Positively represent the store while providing excellent customer service

● Diligently learn all Verizon products and promotions

● Inspire customers to buy

● Prepare sales contracts and accept and process payments from customers

● Answer customers' queries or concerns

● Provide advice to customers regarding all Verizon products and services

● Advise customers on utilization and care of merchandise and products

● Maintain sales records for inventory control

2

● Assist in display of merchandise and overall store presentation

● Handle all returns courteously and professionally

● Adhere to loss prevention and inventory control standards and all Verizon policies and procedures

● Sell a wide range of telecommunications products and services to customers in a professional manner

Maryland Live Casino: Usher, Server and Bartender August 2021- Present

• Assist customers traversing the Hall during events.

• Help facilitate and oversee guest services within the entertainment venue.

• Set up and maintain an impeccable physical standard of the venue and entertainment workspace.

• Direct guests to points of interest on the property when requested. Amazon Process Assistant Manager April 2020- 2021

• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Orchestrated efficient routing by producing accurate shipping documentation and package labels.

• Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets. Operated equipment such as forklifts and balers to move outgoing shipments to the loading area.

Handled day-to-day shipping and receiving overseeing more than 1300+ packages per day.

EDUCATION

2019-08 – Current Bachelor of Arts: Technical Theatre West Virginia Wesleyan College - Buckhannon, WV

2015-09 – 2019-06 High School Diploma

Laurel High School - Laurel, MD

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