SANTOS SERRANO III

*** ******* ******, *** ******

PHONE 973-***-**** • E-MAIL adue6j@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic and motivated professional with over fifteen years of sales and management experience. Extensive experience building a strong, solid team through interviews, training, staff meetings and team building. Highly experienced in quality customer service, proficient in prioritizing, organizing and time management. Excellent listening, oral and written communication skills. Excels at addressing and solving root causes of any problems and de-escalating a situation by appropriately handling difficult situations and prevent from reoccurrence.

Excellent Sales, Customer Service and Team Building

Management and Leadership Trainings

Proficient in Microsoft Office, Internet and Social Media Marketing, Customer Relationship Management (CRM) and Multiple Listing Services (MLS)

Strong Negotiation and Interpersonal Skills

PROFESSIONAL EXPERIENCE

Realty One Sunrise Group, Paramus, NJ

Licensed Real Estate Sales Agent, December 2021-Present

Demonstrate exceptional lead generation by utilizing aggressive marketing and personal referrals from satisfied buyers and sellers to develop extensive client base.

Advise and educate buyers and sellers about all aspects of the housing market, conditions, negotiations and property sales process.

Mediate between seller and buyer to negotiate property prices

Coordinate with Home Inspector, Loan Officer, Realtors, Attorneys and other professional to satisfy a sale.

Develop positive trusting relationship with clients by addressing and identifying their individualized needs to match their budget, vision and available properties.

Successfully managed to work under stringent time constraints, always exceeding deadlines and goals.

Performed home evaluations and develop a competitive market analysis for individual homes.

STL/CCS LLC., Garfield, NJ

Manager/Field Inspector, September 2014- October 2021

Inspected, tested and measured quality of materials, products and installations to spec.

Maintained concrete integrity below a tolerance percentage, ensuring strict compliances with established processes.

Documented, filed and maintained proper inspection records and quality assurance documents.

Traveled and inspected job sites all over New Jersey to obtain samples and perform density and asphalt tests, samples and verifies certification of materials.

Observed construction work such as trench excavation, pipe placement, backfill operations, pile driving, structure placement, steel reinforcement, concrete pouring, signalization and lighting, etc. to ensure that building codes are being followed.

Managed staff scheduled and assignment to sites monitoring and ensuring they are providing quality performance.

Provided quality training to staff and guidance on understanding the procedures, methods, principles and techniques of construction practices and building materials, technology and equipment construction practices, equipment and materials used in the execution of projects

Monitored and supervised all staff on the field and in the office to ensure excellent customer service and integrity of structure on all projects.

Educated staff on the ability to apply extensive expertise to programs and/or administrative specialties including pertinent laws and regulations.

Sterling Securities, Newark, NJ

Security Officer January 2011- September 2014

Ensured a positive customer experience by greeting customers, answering questions and providing directions for where items are located throughout the store

Implemented non-violent incident management techniques to confront customers, who are being disruptive, inappropriate or acting illegally.

Maintained detailed activity logs and submitted verbal and written reports of unusual incidents

Inspected all safety disturbance cases and respond to security alarms on time to ensure 100% resolution of all situations without any escalation.

Delegated security duties to guards using radios and walkie-talkies to communicate alerts, sites to inspect and assess all surroundings to ensure the safety of staff and customers.

Investigated interior and perimeters of numerous properties for evidence of tamper, intrusion and theft

Communicated and disclosed all unusual activities, accidents, and emergencies to the command team, emergency personnel during fires, accidents or escalating threats with 0 injuries within 90 seconds.

Bronze Body Tanning, Hopatcong, NJ

Owner January 2010-January 2011

Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes.

Review financial statements, sales and activity reports, performance data to measure productivity and goal achievement as well as determine areas needing cost reduction and program improvement.

Drove operational improvements which resulted in savings and improved profit margins.

Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits.

Held individual meetings with employees to address performance issues, how to improve performance and boost profitability by guaranteeing excellent spa and customer service programs.

Verizon, Rockaway, NJ

Assistant Sales Manager June 2007-January 2010

Coordinated with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling and customer service-related issues or complaints.

Assisted customers in choosing products of their choice by walking them through the purchasing procedure, facilitate buying, documentation and payment procedure.

Maintained and modeled a positive environment for customers and associates.

LANGUAGE SKILLS

Spanish-Conversational

CERTIFICATIONS

Security Office Registration Act (SORA)

Cardiopulmonary Resuscitation (CPR)

Automated External Defibrillator (AED)

First Aid

Armament Systems and Procedures (ASP) Baton and Handcuffs

American Concrete Institute (ACI)

LICENSE

State of New Jersey Real Estate License

New Jersey Associations of REALTORS ®

EDUCATION

Sussex County College, Newton, NJ Passaic County College, Wanaque, NJ

Business Marketing, 2007-2008 Business Marketing, 2008-2009

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