Lola Saliba

Ottawa, Ontario

Mobile 613-***-****

e-mail: adue65@r.postjobfree.com

Personal Profile

An ambitious person that holds great potential and energy with strong and flexible personality. Attentive to details especially when it is related to the quality of a certain work or output. Possesses large experience in management consultancy, internal auditing, ISO 9001 standard implementation and private tutoring for university students mainly in quality management, human resources and business research.

Personal Information

• Nationality: Lebanese

• Marital status: Married

Key Skills

Strategic and critical thinker, team player, responsible, punctual and professional, accepts critics, determined, and quick learner.

Education Summary

• AUL University - Lebanon

MBA (Masters in Business Administration)

• AUL University - Lebanon

Bachelor Degree in Business Management

• La Sagesse University- Lebanon

Diploma in NGO Management

• OSHA Academy – USA

Diploma in occupational health for general industry

• Sainte Famille School- Lebanon

Baccalaureate in sociology and economics

Employment Summary

1. Current Part time Role; Jury Member at ESLI University Paris – France. 2. AUL University: Assistant Professor in the research unit, from Feb 2018 -Until 2022. 3. Private tutor for university students.

4. Freelancer Quality Manager; Consultant & QMS auditor for any enterprises in collaboration with Bureau Veritas and Afnor - From June 2016 – Until July 2022. 5. Naggiar Industry: From Aug 2014 – Until June 2016 Position: Senior Quality Assurance officer and executive assistant for the Head of Naggiar industries.

6. FedEx (Federal Express) From Sep 2011-Dec 2012. Position: Senior customer services and responsible of all the shipments to USA. 7. Etihad Airways From 2006 – Until July 2011

Position: Ground services and operation

8. Middle East Airlines From 2005 – Until 2006

Position Customer service at the VIP Lounge (Cedar lounge). Certification Summary

• Certified from IRCA (International residence for certified auditors in U.K.) Quality Management System Lead Auditor based on ISO 9001:2008 & ISO 9001:2015.

• Certified ISO 18001:2007 OHSAS occupational health and safety assessment series foundation

• Certified Yellow belt Six sigma

• Certified ISO 9001:2015 QMS Essentials

• Certified ISO 22000:2005 FSMS Foundation training course

• Certified HACCP principles

• Certified ISO 14001:2004 Environmental Management System Foundation

• Certified Tactics in Supply Chain.

• Achieved the Supply Chain Analysis.

• Certified ISO 9001:2008 QMS Foundation (quality management system)

• Certified ISO 9001:2008 Internal Auditor

• Certified ISO 10002:2014 Customer Satisfaction

• Attended the Quality Procurement according to ISO 9001. Abudhabi Aviation Academy: Airline business and operations Including the below courses:

• Dcs check in system (Beirut – Etihad Office 2007)

• Safety and bomb threat (Beirut- Etihad Office 2008)

• Health Evaluation of the Guest (UAE/ Abudhabi Aviation Academy Mar 2008)

• Empowered communications skills (UAE/ Abudhabi Aviation Academy Mar 2008)

• Marhaba Programme (UAE/ Abdudhabi Aviation Academy 21 Apr 2009)

• Security Awareness Program (UAE/ Abudhabi Aviation Academy -9 Apr 2009)

• Ground Procedure Workshop (UAE/ Abudhabi Aviation Academy -16 Apr 2009)

• Safety & Quality Briefing (UAE/ Abdudhabi Aviation Academy Jun 2010)

• Travel Document Check (e-learning / online test)

• Dangerous goods Familiarization (e-learning / online test)

• Acceptance of Dangerous goods (e-learning / online test)

• A+ service (e-learning / online test).

• Preparing for team leading (e- learning / online test). Middle East courses and certificates:

• Basic Passenger Handling (MEA Training academy 2005)

• Dangerous Goods Familiarization (MEA training academy 2005) Languages

Arabic: Mother Tong

French: Very good (Writing/ reading)

English: Excellent (Writing/ reading)

German: Beginner Level

References

All references and recommendation letters are available when needed- Thank you for your valued time.

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