Data Entry Fulfillment Center

Helen Baker

Administrated Office

© Wwrakerssegmaiticom © 019) 502.8675 © 130 Ray Drive smiths 27577

CAREER OBJECTIVE

Hardworking professional with 31.5+ years of experience and a proven knowledge of data entry, operating policies & procedures,

and productivity and performance management. Aiming to leverage my skills to successfully fill the Administrated Office role at

your company.

EXPERIENCE

Inbound Support Specialist

‘Amazon, Garner Aug 2020- Present

+ Maintained the link between Corporate Retail Teams and the Fulfillment Center, as well as the reporting & re-escalation of

tickets submitted to Retail, Vendor Management and Catalog.

+ Helped to facilitate the resolution or directly resolving problem items that cannot be received in the RC under the normal

conditions of receiving.

+ Supported inbound with problem solve, vendor defect tracking and data collections.

+ Provided critical information to resolve defects that are impacting customers and secondary customers.

+ Creating.submitting and resolving Trouble Tickets within their corresponding SLA

+ Maintain date lot and pending - research report.

+ Directed problem solve throughout inbound.

+ Trained problem solvers for all of inbound Problem-Solver.

+ Partnered with problem solvers and peers to eliminate handing off backlog.

+ Minimized IOL to help prevent loss of assets.

+ Defined problems with inbound transshipments and developed strategies to resolve.

+ Received 100 to 500 non-conveyable items dally

+ Transshipped 100 to 1000 units on a daily basis to different FC'S,

Training Manager

Golden Corral, Raleigh Smithfield, NC/ Feb 1997- Mar 2020

+ Ensuring strategic alignment of the training department with business goals

+ Evaluating individual and organizational performance to ensure training is meeting business needs and improving

performance

+ Identifying training needs by consulting with stakeholders and using needs assessments

+ Developing and delivering training solutions that meet business needs.

‘+ Managing the technologies and technical personnel required to develop, manage and deliver training

CNA

On-Call Nursing, Dunn, NC/ Apr 2013-Jan 2018

+ Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case

‘manager.

+ Check patients’ pulse, temperature, and respiration,

+ Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

+ Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care,

+ Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

+ Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide,

and ensure patients take their medicine.

+ Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

+ Accompany clients to doctors’ offices or on other trips outside the home, providing transportation, assistance, and

companionship.

+ Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.

+ Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy

‘meals, living independently, or adapting to disability or illness.

+ Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

+ Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

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