Mirka C. Vazquez
Saugerties, NY 12477
*******@*****.***
SUMMARY
20+ years in customer service, sales, inventory, operations, and supervisory experience. Encompassing a broad spectrum of hospitality, transportation, retail. Proficient in Microsoft Excel. Looking to provide customer service to a diverse group of clienteles.
EXPERIENCE
Lezette Express, Saugerties, NY- Class B School Bus Driver
August 2022 - Current
●Responsible for the safety of the students
●Following route descriptions
●Daily bus inspections
●Fueling and keeping the cleanliness of the bus
●Communicating with dispatch about detours and absentees
Media Captioner/SUNY Canton, NY- Work Study
August 2022 – November 2022 (Temporary Position)
●Responsible for captioning College-created media
●or edit already existing captions by listening to speaker(s) and typing out what they say.
●Following directives given
●Download pre-recorded classes
●Upload tracking documents
●Work on various open screens
●Communicate about completion of the task via e-mail
Imperial Restrooms, Inc. Saugerties, NY -
Sales Representative/ Operations Assistant
May 2018 – August 2022
●Data entry
●Sales for new and existing clients
●Customer service
●Logistics and Scheduling
●In person and Virtual site visits
●Attendant work
●Loss prevention and Inventory Control
Ulster County Area Transit, Kingston, NY - Class B Driver
July 2015 - September 2016
●Responsible for the safety of the passengers
●Maintain an exact time schedule
●Daily bus inspections
●Establishing working relationships with passengers, staff, and management
●Fare intake
Arthur F. Mulligan, Tillson, NY- Class B School Bus Driver
April 2015 - December 2015
●Responsible for the safety of the students
●Following route descriptions
●Daily bus inspections
●Fueling and keeping the cleanliness of the bus
●Communicating with dispatch about detours and absentees
Lowe’s Home improvement, Kingston, NY - Flooring Sales Specialist
March 2002 - October 2013
●Followed procedures while supplying excellent service
●Prioritized and conducted a wide range of tasks, including plan-o- grams, price changes, inventory and negotiating contracts
●Promptly responded to customer questions, supplied merchandise recommendations based on their needs and preferences.
●Strived to upsell customers offering accessories and complementary purchases.
EDUCATION
Kaplan University - Associate Degree in Criminal Justice
July 2016 - July 2018
Purdue Global University - Bachelor's Degree in Forensic Psychology
Aug 2018 - 2020
SUNY Canton – Bachelor’s Degree Crime Analysis
Sept 2019- Present
AWARDS
2 President’s Letter from Kaplan University in keeping a 4.0 average
1 President’s Letter from Purdue Global University in keeping a 4.0 average
CUSTOMER SERVICE EXPERIENCE
1997-2013
Worked for major hotel chains that gave me the experience in hospitality. I
lived in Miami, FL from 1997-2002 and gained experience at The Wyndham Resort, Crowne Plaza, and Hampton Inn. I have a CDL Class B and certified since 2013.