Service Representative Customer

**Rachel Lundquest

***** ***** ***** ***** *****, Florida 33624

+1-813-***-**** ************@*****.***

Objective

Diligent and personable Customer Service Professional seeking a position in which my communication skills combined with my problem-solving skills can be effectively utilized. Capable of handling multiple tasks in a fast-paced environment. In previous roles-maintained, a customer retention rate 45% above the company average and received 99% positive customer survey results.

Electrolux 02/2022 - 12/2022

Customer Service Representative

Adhere to quality standards, meeting sales and performance goals set by management

Selling the additional services by recognizing opportunities to up-sell accounts and negotiating rates.

Promoting a positive corporate image while providing exceptional customer service

Processed 35-50 calls daily with a maximum 11-minute average handle time.

Managed multiline phone services, and two monitors, whilst multitasking between multiple

programs.

Change Healthcare 03/2020 – 12/2021 Customer Service Representative

Research caller’s issues/problems and find solutions

Interact with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines

Answer a high volume of inbound calls

Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas

Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed

Goody Goody’s Burgers 05/2015 - 02/2020

Server/Customer Service

Proficient in handling escalated consumer concerns.

Skilled in de-escalating issues to meet consumer satisfaction, while maintaining a positive and empathetic attitude and tone.

Responsible for taking accurate orders and delivering them once ready.

Selling additional items by recognizing opportunities to up-sell when possible.

Able to multitask in a fast-paced environment while maintaining excellent quality care for each consumer with every interaction.

Tony's Pizzeria & Ristorante 03/2010 - 05/2015

Bartender/Customer Care

Extensive Product Knowledge and troubleshooting techniques to resolve any escalated issue.

Able to multitask in a fast-paced environment while maintaining excellent quality care for each consumer with every interaction.

Communicates effectively with all my co-workers and offers help when needed.

Upholding and demonstrating the company’s core values, tenets, and commitments

Red Lobster 08/2005 - 03/2010

Server/Bartender

Managed dual positions regularly, whilst maintaining excellent service when multitasking between both.

Extensive Product Knowledge and troubleshooting techniques allow me to give the very best quality experience.

Responsible for taking accurate orders and delivering them once ready.

Accurately utilized much-needed Time Management skills in all aspects of my role.

Sprint PCS 09/1999 - 08/2005

Customer Service Representative

Managed multiline phone services, whilst multitasking between multiple

programs.

Selling additional items by recognizing opportunities to up-sell when possible.

Able to multitask in a fast-paced environment while maintaining excellent quality care for each consumer with every interaction.

Recognizing opportunities to up-sell, by selling additional products.

Maintaining professional and technical knowledge by attending educational workshops.

Proficient in handling escalated consumer concerns.

Education

Art Institute of Pittsburgh

Graphic Design

3.8

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