Dispatch Supervisor
Resume:
Julie Eidson
**** **** ******** *** *** #***
Tempe, AZ 85282
adue07@r.postjobfree.com
Resume
Professional Work Experience:
ACI (Valley Metro Light Rail) May 2012 – Present
Dispatch Supervisor/Scheduler
Ensure that all work assignments are dispatched on time and manpower hours are closely monitored and managed.
Responsible for the daily scheduling of Extra Board Operators and ensuring the Extra Board Work Rules are followed.
Keep up to date records to ensure all overtime is justified and kept to a minimum.
Direct and assign the work of Operators as necessary.
Check all Operators for proper uniform and fitness for duty.
Ensure that all information regarding operator absences and work direction is accurately administered and documented.
Make daily payroll entries into Paychex for all extra board operators and any unusual overtime for regular operators.
Responsible for PTO Vacation and Shift Bids.
Maintain an Access Database for Dispatch.
Update and enhance all Dispatch forms in Excel.
Ensure all Operator Union Rules are followed.
Veolia Transportation
PHX (Valley Metro) April 2004-2011
RCC (PHX Airport) April 2011-2012
Road/Dispatch/Control Supervisor
Road Supervisor
Responsible for the front-line support and road supervision of the bus operators.
Investigate and complete reports of collision/incidents involving the operation of city buses and vehicles.
Communicate effectively with Police, Fire, and Paramedics when they are dispatched to the
scene of a city vehicle collision or incident.
Responsible for administering the Anti-Drug Program in regards to post-accident, reasonable cause, and random drug testing.
Respond to Radio calls for service, including mechanical problems, mirror replacements and
adjustments, wheel chair ramp failures, door problems, fare box issues, sleeping and disruptive passengers, and collision and incident reporting.
Determine alternative bus routing when necessary.
Complete operator performance checks which include uniform inspections, time point checks, end of line checks, and road observation checks.
Complete daily and weekly time accounting reports.
Correct and discipline as needed.
Dispatch/Control Supervisor
Ensure that all work assignments are dispatched on time and manpower hours are closely monitored and managed.
Keep up to date records to ensure all overtime is justified and kept to a minimum.
Direct and assign the work of Operators as necessary.
Check all Operators for proper uniform and fitness for duty.
Involved in Operator training or re-training.
Review “Smart Drive” video clips with Operators and issue discipline when necessary.
Ensure that all information regarding operator absences and work direction is accurately administered and documented.
Ensure all Operators Union Rules are followed.
Follow DOT/FTA regulations.
Bus Operator April 2004 – March 2007
Responsible for the safe operation of buses and company vehicles assigned to me.
Familiar with all routes including Rapids and Expresses.
Knowledge of Veolia Transportation rules and policies.
Familiar with extra-board work rules.
Familiar with ADA laws and procedures applicable to my position as bus operator.
Assist customers with boarding and deboarding as necessary.
Attentive and respectful of customer needs and requests.
Swift Transportation August 2003 – December 2003 Over-The-Road Truck driver
AZ Dept. of Public Safety (DPS)
Lead Computer Programmer/Analyst September 1988 - 2003
Performed computer systems analysis, design, and programming for a variety of complex criminal justice systems.
Responsible for the development and maintenance of online (CICS) programs for a statewide criminal justice system that permits state and local jurisdictions to access criminal justice information.
Prepared testing and implementation plans.
Provided leadership and supervision to junior programmers and contractors.
Recognized twice with the 'Governor's Award for Excellence' for outstanding work performance.
Education:
West Harrison High School, Mondamin, Iowa 1979
Arizona Institute of Business and Technology Computer Operations/Programming 1985
Possess a valid Class A, Passenger endorsed Arizona driver’s license and current DOT certification.
AIBT – Certificate in Computer programming 1986
Possess a valid Class A, Passenger endorsed Arizona driver’s license and current DOT certification.
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
SKILLS:
Strong ability to organize/schedule/prioritize request of projects
Proficient in Microsoft Office with Excel, Word and computer skills
Strong interpersonal skills
Strong analytical, verbal, written, interpersonal and organizational skills
Dependable
Accuracy/Attention to Detail
Problem Solving/Decision Making Ability
Flexible/Adaptable
Contact this candidate