Service Agent Customer
Resume:
Microsoft Office: Excel, Word,
PointPoint
CERTIFICATIONS
OBJECTIVE
Seek to leverage education,
learning agility and
experience in customer
service in food, wine and
finance industries to
transition and contribute in a
growing company.
Judson Smith
736 Hinman Ave, Apt 3W,
Evanston, Il. 60202
judsonrsmith1987@gmail.
com
WORK EXPERIENCE
ASSISTANT MANAGER
Koi Fine Asian Cuisine and Lounge, Evanston, IL
EDUCATION HISTORY
BA, History: 6/2018
Loyola Univesity, Chgo, Il.
SKILLS
Customer Service
Problem Solving
Team Building
Cross-trained front house positions
Observed back of house in order to
understand the processes of operations for
sushi bar and Chinese kitchen
Full time server and part time bartender
LEAD SERVER/TEAM TRAINER
Koi Fine Asian Cusine and Lounge, Evanston, IL.
AA, Business Admin: 4/2012
Robert Morris University, Chgo, Il.
CUSTOMER SERVICE AGENT
Excel
Managed customer complaints and escalations
Completed day-end financial reporting and
ensured readiness for next day opening
Prepared and conducted team development
workshops for front house staff
SERVER
Oceanique, Evanston, IL
Learned extensive wine menu and
recommended custom wine pairing based on
customer desire
Completed end of day accounting and
reconciled daily sales with credit card receipts
Formally train, evaluate and mentor new servers.
Managed complex customer situations throughout
the pandemic with attention to the details of
safety and service for the dining experience of
upscale customers.
Apply business acumen to upsell and turn tables
resulting in highest sales among peers.
Pascadero Seafood and Oyster Bar, Willmette, IL
TEAM TRAINER/SERVER MENTOR 8/2020 - present
10/2019 - 3/2020
8/2018 - 2/2020
Honor Finance, Evanston, IL
Placed outbound calls to customers with
delinquent accounts to negotiate payment options
Followup with customers to coach and ensure
they fulfilled their life of the loan
Point of contact for escalation of customer issues and proactive coaching of peers to improve their
success rates.
1/2013 - 3/2015
4/2015 - 10/2019
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