Dec **** Current
Sep **** Nov 2017
Kaziah Makayla Horsley
Professional Summary
Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines. Skills
Customer service Sales and marketing
Serve customers Planning
Customer relations Collaboration
Relationship building Verbal and written communication Experience
Sales Associate
Marshall's Cincinnati, Ohio
Supported cashiers and customers to locate products, confirm prices and replenish stock. Embodied company mission and values through honesty, integrity and high-quality performance.
Explained current sales, promotions and other brand initiatives to gain customer loyalty. Collaborated with store team to meet periodic sales goals. Went above and beyond customer expectations for exceptional shopping experience. Cashier Team Lead
La'Rossa Pizzaria Cincinnati, Ohio
Maintained adequate cash and change on hand for cashiers. Opened up and operated cash register to relieve long lines at peak shopping times. Cultivated pleasant and cooperative work environment for cashiers. Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution
Telemarketing Sales Representative
State Farm Insurance Cincinnati, Ohio
Balanced new lead generation with follow-up efforts to drive business growth. Met or exceeded established activity targets and key performance indicators. Monitored personal performance to achieve established benchmarks for outbound calls, follow-up calls and generated quotes.
Used persuasive communication skills to market products and services. 2587 Ontario St., Cincinnati, Ohio 45231 United States 513-***-****
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May 2024
Education
Individual Studies with a Double Major in Art Therapy Miami University, Oxford Oxford, Ohio