Entry Clerk Data

Patricia Morrison

Address Garland, TX, *****

Phone 469-***-****

E-mail **************@*****.***

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Clear communication skills

Investigative abilities

Permitting knowledge

Zoning requirements

Written Communication

Problem-Solving

Training and Development

Data Entry

Planning and Coordination

Safety building code knowledge

Microsoft Offices Proficiency

Technical inspections

Work History

Dec 2021 - Aug 2022

Code Enforcement Inspector III

City Of Dallas - Code Compliance, Dallas, TX

Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.

Conducted various field investigations.

Prepared evidence in support of legal actions taken.

Noted violations and issued documentation such as stop work orders to contractors or owners.

Developed and maintained courteous and effective working relationships.

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Collaborated with team members to achieve target results.

Completed inspections of current construction, refurbishment and repair projects.

Kept up-to-date on inspection regulations, codes, ordinances and techniques.

Determined work met applicable city, state and federal guidelines and discipline-specific codes.

Apr 2018 - Dec 2021

Code Enforcement Officer II

City Of Dallas - Code Compliance, DALLAS, TX

Conducted various field investigations.

Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.

Prepared evidence in support of legal actions taken.

Patrolled assigned area to identify and evaluate problems.

Conducted internal investigations to determine negligence and violation of laws and regulations by fire department employees.

Prepared documentation by writing notes, organizing official interview records, compiling inspection reports and maintaining supporting documents.

Provided expert testimony in court proceedings regarding relevant fire codes, safety concerns, findings of investigations and noted violations.

Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.

Worked with building owners and users to outline actions required to bring structures in compliance with relevant fire code regulations, laws and accepted standards.

Aug 2016 - Apr 2018

311 Service Representative

City Of Dallas, DALLAS, TX

Understood team concept and worked closely with team to positively impact responsiveness, timeliness and quality.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Updated account information to maintain customer records.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Increased efficiency and team productivity by promoting operational best practices.

Educated customers about billing, payment processing and support policies and procedures.

Cross-trained and provided backup support for organizational leadership.

Responded proactively and positively to rapid change.

Trained new personnel regarding company operations, policies and services.

Jun 2015 - Aug 2016

Data Entry Clerk

Capital One, Plano, TX

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Participated in team-building activities to enhance working relationships.

Used coordination and planning skills to achieve results according to schedule.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Scanned documents and saved in database to keep records of essential organizational information.

Education

Aug 2012 - Sep 2015

Bachelor Of Applied Science: Criminal Justice

University of Phoenix - Dallas, TX

Aug 2005 - May 2009

High School Diploma

L G Pinkston High School - Dallas, TX

Member of National Honor Society.

Graduated Valedictorian with a 3.8 GPA

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