Support Representative Local Truck

Frankey Griffin

708-***-**** *********@*****.*** Hammond, IN 46323

SUMMARY

Support partner specializing in communication, leadership and human relation skills. Looking to grow and develop myself along with counterparts within a company.

SKILLS

Creative Problem Solving

Understanding Customer Needs

Efficient and Detail-Oriented

Verbal and Written Communication

Operations Oversight

Staff Training

Scheduling

Microsoft Office Suite

EXPERIENCE

Senior Operation Support Representative, Schneider National Carrier Inc, August 2008-December 2022

Hammond, IN

Delegated work to staff, setting priorities and goals.

Maintained and updated emergency response plans or procedures.

Prepared staff work schedules and assigned team members to specific duties.

Conducted trainings for company employees on safety initiatives to comply with federal regulations.

Operation Support Representative, Schneider National Carrier Inc, August 2005-August 2008

Hammond, IN

Evaluated performance of support staff and provided coaching to improve performance.

Implemented company-wide policy changes and initiatives to improve support capabilities.

Maintain the Bulk division equipment budget.

Provide support for emergency actions

Initiate seasonal training to drivers to ensure good safety results

Training Engineer, Schneider National Carrier Inc, April 1999-August 2004

Hammond, IN

Provided prompt and adequate service to customers

Safety load/unload at various customer sites

Advance students to promotional level of Training Engineer.

Provide coaching to drivers to mitigate risk

Regional/Local Truck Driver, Schneider National Carrier Inc, October 1997-April 1999

Hammond, IN

Maintained safe driving habits to protect property and general public on roadways.

Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Managed unexpected emergencies and route changes with calm and professionalism.

Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

EDUCATION AND TRAINING

Marine Corp- Recruitment Depot, May 1993

Micro Computer Training Center, April 1992

U.S Army Transportation School, October 1991

Marine Corp- School of Infantry Camp, September 1991

High School Diploma

Hillcrest High School, Country Club Hills, IL January 1991

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