Claims Processor Customer Support

Perla Guerrero

Suwanee, GA ***** 678-***-**** adudwi@r.postjobfree.com

Education:

Gwinnett Tech College - Lawrenceville, GA

Skills:

-Bilingual (Spanish)

-Conflict Resolution

-Analytics

-Customer Support

Relevant Experience:

Sam’s Club, Buford, GA June 2016-Present

Team Lead, Merchandising June 2022- Present

Provides direction and backing to individuals in regards to self-administration innovation.

Assist members in making purchases, locating products, settling part issues and concerns, and highlighting company offerings.

Assign duties to associates to assist management with the supervision of associates by communicating goals and performance expectations.

Provides direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.

Analyze and apply information from multiple sources

Monitor progress and results through identifying and addressing improvement opportunities.

Receiving/Claims Processor September 2018- June 2022

Coordinated with contracting department to resolve payer issues.

Maintained and processed inbound and outbound shipments through coordination with warehouse liaisons and representatives by compiling and organizing receiving reports.

Ensured that all records and documentation were accurate and current with the most recent data to avoid delivery or processing errors.

Cultivated strong relationships with vendors at every stage, including arranging delivery and pricing plans and handling specific shipping or paperwork issues.

Performed inventory counts to verify stock levels.

Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.

Accounting Assistant August 2016-September 2018

Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Organized budget documentation and tracked expenses to maintain tight business controls.

Processed bi-weekly payroll for 200+ employees.

Member Service Associate June 2016- August 2016

•Provided and offered exceptional customer service and satisfaction.

•Reached and exceeded daily personal and team sales goals bringing in $5,000+ in sales revenue weekly.

•Ensured quality, marketing, and organization of important merchandise.

•Resolved member issues and concerns while providing guidance and support to members.

•members with transactions utilizing registers or self-checkout area.

•Utilized bilingual ability to assist non-bilingual Spanish speaking members with difficulty understanding or speaking English.

Contact this candidate