Durham, North Carolina ***** Sandra Howell 919-***-**** adudwd@r.postjobfree.com

With over 20 years of combined expertise in mortgages and loans, title investigation, data entry, sales, and thorough and skilled customer service, I am a financial and administrative professional contributing to the pleasure of my clients and my firm. A thorough understanding of policy and procedure, as well as compliance with and adherence to legal and corporate requirements. The ability to multitask and handle frequent demands from deadlines and high workloads requires strong organization and follow-up skills. The capacity to work effectively on complicated issues with peers and leaders to increase workflow efficiency, handle various priorities, show flexibility, always meet deadlines, and make changes quickly and efficiently. Working familiarity with and expertise in:

The Microsoft Suite, keyboarding, and analytical and problem-solving skills all attest to this.

Relationship Development and Maintenance and Confidential Documentation

EXPERIENCE PERTINENT

TTEC is hiring a home-based customer service representative. 2020-2020

We accept client calls, resolve issues or concerns, and gather information to recommend new goods and services properly.

Durham Public School substitute teacher 2019-2020 in Durham, NC.

Follow the curriculum and lesson plans that the regular teacher has assigned.

2019–2019 Measurement Incorporation – Durham, N.C. Examine and grade students' answers to questions on tests on English language arts, mathematics, science, and other subjects.

From 2012 to 2017, I worked as a loan servicing specialist.

Wells Fargo Bank, headquartered in Raleigh, North Carolina,

I have worked with various divisions, including the Business Service Group, to help several investors with research, data entry, and client communications.

Analyzed title reports, relayed title deficiencies to internal and external clients, and cleared the team supporting groups across Home Preservation.

I followed up on files with Title Pipeline daily; researched and analyzed issues related to loans, mortgages, and house preservation; recommended effective solutions; and worked with imaging systems like MSP and IMCP to complete necessary client documents. Entering and submitting confidential and time-sensitive customer materials and documents

2010-2012 Sales Associate, Prestige Economy Cars, Durham, N.C. Greeted customers and identified their specific automotive needs and desires. Acquired knowledge of automobile features, characteristics, and capabilities and communicated them effectively to new hires and existing clients. Qualified buyers, closed sales, and met monthly financial and sales quotas. • Made phone and in-person appointments and completed and submitted client documentation for reviews and sales.

From 2000 to 2008, I was a loan officer with Equity Mortgage Inc. in Durham, N.C.

• Assisting and guiding clients through the loan application process, ensuring that all information is accurate and correctly entered; • Outlining the various loan types and credit terms available to applicants; • Meeting with clients to discuss loan options.

Durham, North Carolina, Bachelor of Arts in Public Administration, University of North Carolina Central