Customer Service Representative
Resume:
Britney Taylor
Cuero, TX *****
***************@*****.***
Hardworking and reliable employee with background in providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Inktel Contact Center Solutions for Williams-Sonoma - Remote September 2022 to Present
• Provide Assistance for high volume company
• Customer service in a precise and effective manner
• De-escalation tactics
Customer Service Representative/Call Center
Harte Hanks/Abbott Nutrition - Remote
May 2022 to August 2022
• Assisted customers with a warm and professional attitude
• Answered general questions
• CRM systems
• SHAREPOINT
• SALESFORCE
• Resolved customer information and complaints
• Inbound and Outbound calls
CSR - Customer Service Representative/Cashier
CornerStore/Circle K - Cuero, TX
July 2014 to May 2021
• Worked cash register along with the Lotto Machine
• Great customer service with a smile
• Stock shelves and count inventory
• Help managers with ordering and paperwork
• Checked Vendors in and out
Business Premiere Care Specialist
Spherion
January 2012 to December 2012
· Assisted customers via telephone with service issues
· Took payments, walked customers through various phone processes, and was required to multi-task on the computer under time restraints as well.
CNA - Certified Nursing Assistant
CNA at Mission Nursing & Rehabilitation. I - Cuero, TX February 2012 to May 2012
· Assisted residents with their activities of daily living and ensured that all of their needs were met from a day to day basis.
CNA - Certified Nursing Assistant
CNA at Cuero Nursing & Rehabilitation Center. I - Cuero, TX July 2009 to August 2010
· Assisted residents with their activities of daily living and ensured that all of their needs were met from a day to day basis.
Loan Clerk
Cuero, Trust Texas bank Cuero - TX
June 2009 to July 2009
· This was just a temporary summer job.
Secretary
City of Cuero - Cuero, TX
June 2008 to August 2008
· Worked with the City Inspector in issuing building permits and assisting the citizens of the community. Education
High School Diploma
Cuero High School - Cuero, TX
May 2010
Skills
• Detail-Oriented
• Product Location
• Call Response and Transfer
• Customer Relations
• Cash Register Operations
• Cash Handling
• Responding to Difficult Customers
• Data Entry and Maintenance
• CRM Software
• Upselling Products and Services
• Courteous with Strong Service Mindset
• Customer Data Confidentiality
• Customer assistance Willing to relocate: Anywhere Interests
• Salesforce
• Customer service
• Office experience
Certifications and Licenses
CNA
Assessments
Data entry: Attention to detail — Proficient
October 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Highly Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Expert
August 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate