Entry Manager Data

LaTonya Mayfield

Phone: 313-***-****

Email: ***************@*****.***

PROFESSIONAL EXPERIENCE

Classvaluation- 07/21-6-14-22

Data Entry manager

Optum/Equian

**/****- *-**** ************** Specialist/Special Cases

Operations Production Specialist

Duties: monitor team daily, assign voicemails. Responsible for all voicemails that come into the call center. Provide attorneys with lien request.

Take in bound calls/ outbound as well.

10/18/10- 12/9/14 Asset Acceptance/ Fulton Friedman & Gullace Warren MI

Legal Collection Rep

Duties: Contacted debtors to negotiate payment and past due debts.

Update information for attorneys and courts. Emailed support to complete formal stipulations and judgments. Setup life of loans and debit and check by phone payments.

05/23/05 – 09/09/09 OnStar/ Convergys Pontiac MI

Supervisor/Team Leader

Assist advisors with general information of the system, routing, roadside services, and emergencies. And with new applications.

Resolve any complaints with the client.

Managed new employees (Academy Bay) to insure the enhancement of training provided and that quality standards are met.

Developed and identified areas to be covered for improvement to meet quality.

Held team members with advisors to insure the understanding of new memorandum regarding policy and procedures.

Made sure that all Convergys (OnStar by GM) guidelines and standards are met.

Assist In coaching and mentoring team members on how to make goal, by selling the product, and welcoming new customers to OnStar.

Assisted sales coach Manager with training of new hires.

Attend sales meetings with Ops Mgr. and GM (Client) Daily.

Motivate and promote sales.

Run daily reports, TKS- payroll, IEX- attendance, Monitoring of advisors.

1998 - 2005 CANDLEWOOD SUITES HOTEL Farmington Hills MI,

General Manager

References upon. Request

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