Mortgage Processor Service Representative
Resume:
Kimberly A. Russell
Livonia, MI *8154
adudt5@r.postjobfree.com
Career Direction Has Been Determined Based On Formal Education And Related Professional Training, Diverse Experience, And An In-Depth Interest In…
• BUSINESS & OPERATIONS SUPPORT •
Some Areas Of Expertise Include, But Are Not Limited To…
- CUSTOMER SERVICE - ORDER PROCESSING -
- CLERICAL & OFFICE SUPPORT - REPORT WRITING & DISBURSEMENT -
- INVENTORY MANAGEMENT & CONTROL - RECORDS RETENTION & MANAGEMENT -
- NEW BUSINESS DEVELOPMENT - OLD BUSINESS RETENTION -
Possess Extensive Customer Service And Overall People Skills… An Effective Motivator And Team Builder… Creative, Skilled And Very Competent… An Excellent Communicator, Both Written And Verbal…
CitiMortgage, Ann Arbor, Michigan.
One of many subsidiaries of CitiBank that is one of the largest financial institutions worldwide.
Mortgage Processor, 2009 – 2011
Upon receipt of file from sales staff:
• Determined loan type – FHA, VA, CONV
• Made welcome call introducing myself and advising borrower of documents needed.
• Verified title search ordered and reviewed over receipt – ordered subordination agreement or prepared subordination agreement if with Citi.
• Verified flood review ordered and advised borrower if insurance was required.
• Kept borrower apprised of file progress with weekly status call.
• Reviewed all documents upon receipt and updated new information into mortgage database.
• Sent file to underwriter for final approved.
• Once file was fully approved scheduled closing.
Secondary Duties:
• On inbound queue for eight hours.
• Assisted Underwriter to clear outstanding problems on files other than my own.
Blue Cross Blue Shield of Michigan, Southfield, Michigan.
The number one health insurance provider in Michigan.
Customer Service Representative II, 2005 – 2008.
Provide quality customer service for dental, hearing and vision providers.
• Provide eligibility, benefits, and claim status for subscribers.
• Write up cases and worksheets for claims that have been processed incorrectly or were not processed at all.
Additional Experience-
Formal Education & Related Training...
Continued- Page Two
Kimberly A. Russell
Page Two Resume
Standard Federal Bank, Troy, Michigan.
The company offers various products, such as savings, checking, certificates of deposit, brokerage, mortgages, installment loans, and equity loans.
Prior To Being Promoted, Valuable Experience Was Gained Successfully Serving The Company As A Relationship Builder. Due To Professional Performance, Was Promoted to Account Supervisor…
Opened all accounts, processed applications for consumer, installment, and mortgage loans, then followed through to closing and disbursement. I also opened and closed safe deposit boxes, and sold travelers and gift checks.
• Effectively handled all customer questions regarding our products and services.
• Assisted customers by investigating and correcting errors.
• Reconciled customer accounts.
• Created written reports of weekly sales totals.
• Made monthly reports and kept inventory of safe deposit items such as keys, boxes, forms, and payments.
• Added and balanced staff work from previous day’s work.
• Managed the cash vault, ordered money when needed, then counted it when delivered.
• Aided staff in balancing drawers, and when not in balance, assisted them in finding errors.
• Balanced ATM machines.
• Trained new employees.
• Planned and prepared work schedules.
• Assigned specific duties to employees.
• Evaluated personnel.
FORMAL EDUCATION
Schoolcraft College
Livonia, Michigan
Many Business Related Courses
Additional Professional Training
Excel 97 • Computers Made Easy • Word 2000 • Windows XP
Maintaining A Harassment Free Workplace • Valuing Work Force Diversity
Treasure Of Hidden Needs • Financial Technical & Product Skills For Relationship Bankers
Many Classes Pertaining To My Positions At Standard Federal
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