** ***** ****, *.***********

© 781-***-**** work cell 413-***-****

Email adudrx@r.postjobfree.com

Work email: adudrx@r.postjobfree.com

Therese DiStefano

Objective

To obtain a position in a moral and well rounded professional oriented organization or non-profit where I can apply my enthusiastic and well driven case management services. Have extensive background in the homeless and substance abuse population, looking

to continue to develop my empathetic and professional skills as a housing specialist or stabilization care manager in the human services field. Also open to new challenges and experiences.

Current position- wayfinders housing case manager for scattered site II 2/7/2022-present

● Housing search

● Manage caseload of up to 15 families.

● Provide support and resources to further treatments and referrals. Example: ESS program, therapy, child care etc.

● Housing inspections

● Proficient Eto documentation, Microsoft programs, excel.

● Complete monthly RHPs with all assigned participants.

● Complete Homebase applications, and assist with all other Housing opportunities, vouchers and affordable housing properties.

Sew below for all qualifications.

Experience:

Case Manager @ Independence House

Lynn Shelter Association 6/2018- 2/1/2022

● Manage caseload of 15 families requiring supportive services utilizing a rapid Rehousing model under Housing First Approach.

● manage 5 families by providing stabilization services.

● all case management services, including Intake assessment,budgeting, employment search,arranging childcare, and creating goals, referrals to connect families to domestic violence services, substance abuse treatment, mental health, vocational specialists, etc

● enter data into HMIS/ETO, maintain organized client files both hard copy and electronic in compliance with DHCD.

● connected with Landlords, realtors and housing authorities to create housing opportunities.

● completed Homebase and EHVP applications and apply all knowledge to assist families and landlords,

● engaged in rapport building with all clients and provided a harm reduction, strength based approach

Winn Street Laundry Center 10/17-7/2018

Woburn

● Attendant

PCA Private Care 2014-2017

Revere/Braintree

● Vitals

● Medication assist

● Helping with showers

● Incontinence

● Meal Prep

● Housekeeping

House Manager 11/01/2013-3/26/2014 Northeast ARC

Gloucester/Danvers

Residential house Manager/ Case manager/ Direct Services

● Worked with 4 residents in their group home daily PCA CARE, 24/7 care: working all shifts including over nights...

● Money management with residents / pay rep for all inquiries

● Meal prep : cooking, puree, diabetic menus, following all plans

● Light housekeeping, laundry, trash

● ADL’S All necessary bathing and hygiene, incontinence behavior

● Worked with residents/client in their daily behavior programs and helped them with as much support as needed to reach daily, weekly, monthly goals.

● Used Hoyer lift and wheelchair trained with van driving training certificate and transporting to all appointments.

● Took residents to day events; dances, outings, families homes, drama shows etc.

● First aid and CPR trained, started MAPS training but still need to take test

● Worked on ISP projects with residents and conducted weekly meetings with staff and res. 12/2006-5/2013 Interior Solutions Inc.

Randolph, MA

Sales Consultant/Admin.Asst./Secretary

● Highly motivated to exceed established goals

● Assist managers with daily tasks

● Advanced to current position after a short time.

● Complete daily follow-ups with clients and vendors.

● Make all Collection Calls (balance due reports)

● Accounts receivables/Payables, and completed bank deposits daily 07/2005-10/2006

Citizens Bank

Cambridge, MA

Senior Teller/Acting Teller Manager/ATM Custodian

●Processed all customer transactions accurately and efficiently.

●Conducted daily training on new and current procedures.

●Attended operation, security, and regulations training monthly.

●Performed weekly cash shipments, and daily ATM settlements.

●Consistently exceeded monthly new account quota, by effectively promoting the Referral Program Education:

North Shore Community College Lynn, MA

● Drug and Alcohol/ Human Services Program (Associates Degree) Northeast Vocational

Wakefield, MA High School Diploma/ Accounting/Computers Skills

I am Empathetic, have a good work ethic and strong boundary skills when working with all clients. First Aid and CPR cert, EEC Certs, all DHCD trainings complete. Well trained in providing exceptional care to clients/ residents. I was trained for clients with Be haviors and also Alzheimer’s and dementia. And have worked for numerous years with the Homeless population. I Specialize in SUD

also have a counseling background, substance abuse and social services. Intern at Northeast Behavioral Health @ Danvers CAB and also Residential House MGR Peabody INN TRANSITIONS Awards Citizens Bank awarded number one in Massachusetts for Cust omer Service on several occasions.

References Available upon request

Contact this candidate